Support

Learn how to open a ticket, provide feedback to us, or contact us for support.

Open a Ticket

To troubleshoot issues related to equipment, network, power, etc., you can create a trouble ticket directly from Smart View. For details, see Trouble Tickets.

Or you can submit a ticket from the Equinix Customer Portal. For instructions, see Submit a Trouble Ticket.

Either way, you can track your submitted ticket on the Orders and Tickets History screen in the Customer Portal.

To request cage access, installation services, power cycling of hardware, etc., create a Smart Hands order in the Equinix Customer Portal. For instructions, see Submit a Smart Hands Order.

Tip: For help deciding which type of ticket to open, see Smart Hands Order vs. Trouble Ticket.

Portal Support Center

To learn how to use the Support Center in the Customer Portal, see Customer Support.

Contact Global Support

For immediate assistance, our technicians and customer care specialists are available at the Global Service Desk (GSD) — 24 hours a day, 7 days a week, 365 days a year.

Submit Feedback

We welcome your comments and questions about our products.

To suggest how we can improve the Smart View experience, send email to our Equinix Smart View Feedback team.

For questions or comments about another product or service, send email to our Product Feedback team.

For general questions or comments about our company, products, services, and IBX locations, go to Tell Equinix – We're Listening.

In the Equinix Customer Portal, click the Feedback tab on the right edge of the screen.