Submit a Smart Hands Order

This procedure explains how to create Smart Hands orders in the Equinix Customer Portal.

  • For information on Trouble Tickets, see Submit a Trouble Ticket. If you're not sure which type to submit, see Smart Hands Order vs. Trouble Ticket.

  • Smart Hands work is charged per cage. You cannot combine work orders for multiple cages into a single Smart Hands order. If you want to have services performed on multiple cages, you must submit separate Smart Hands orders for each cage (regardless of whether you order online or through a sales representative).