Customer Support

Use this system to find information, start a live chat, create or track a support case, or request a support callback. While the global support center is being standardized for all portals, support will still be available in each specific portal.

Note: While these support features are being implemented, some may not be available for all users.

Choose an option from the menu:

  • Product Documentation - This takes you to the docs section.

  • Support Case – Create a new support case under selected products or services.

  • Request a Callback – Fill in your contact details and someone from Equinix support will call you within 5 minutes.

  • Tour Guide – Click to invoke a guided tour of case management support features.

  • Support Center – Access the global support center, which includes information on support cases, the portal help center, product documentation, and the Equinix customer guide.