Customer Support

You can get help from the support link in the top right corner. This takes you to our case management support system.

Use this system to find information, start a live chat, create or track a support case, or request a support callback. While the global support center is being standardized for all portals, support will still be available in each specific portal.

Note: While these support features are being implemented, some may not be available for all users.

Choose an option from the menu:

  • Portal Help Center – Part of support center. Find portal-specific information (filtered by categories) on help topics, videos, or FAQs.
  • Start a Live Chat – Open a chat window with Equinix support (available 24 hours/day.)
  • Open a Support Case – Part of support center. Create a new support case under selected products or services.

  • Track Your Support Case – Part of support center. Select the support cases tab to display the existing case history. Click a specific case to check its status.

  • Request a Callback – Fill in your contact details and someone from Equinix support will call you within 5 minutes.

  • Tour Guide – Click to invoke a guided tour of our case management support features.

  • Support Center – Access the global support center, which includes information on support cases, the portal help center, product documentation, and the Equinix customer guide.