You can get help from the support link in the top right corner. This takes you to our case management support system.
Use this system to find information, start a live chat, create or track a support case, or request a support callback. While the global support center is being standardized for all portals, support will still be available in each specific portal.
Note: While these support features are being implemented, some may not be available for all users.
Choose an option from the menu:
- Portal Help Center – Part of support center. Find portal-specific information (filtered by categories) on help topics, videos, or FAQs.
- Start a Live Chat – Open a chat window with Equinix support (available 24 hours/day.)
Open a Support Case – Part of support center. Create a new support case under selected products or services.
Track Your Support Case – Part of support center. Select the support cases tab to display the existing case history. Click a specific case to check its status.
Request a Callback – Fill in your contact details and someone from Equinix support will call you within 5 minutes.
Tour Guide – Click to invoke a guided tour of our case management support features.
Support Center – Access the global support center, which includes information on support cases, the portal help center, product documentation, and the Equinix customer guide.