Support and Feedback

Learn how to open a ticket, provide feedback to us, or contact us for support.

Open a Ticket

To troubleshoot issues related to equipment, network, power, etc., create a trouble ticket in the Equinix Customer Portal. For instructions, see Submit a Trouble Ticket.

To request cage access, installation services, power cycling of hardware, etc., create a Smart Hands order in the Equinix Customer Portal. For instructions, see Submit a Smart Hands Order.

Tip: For help deciding which type to open, see Smart Hands Order vs. Trouble Ticket.

Portal Support Center

To learn how to use the Support Center in the Customer Portal, see Customer Support.

Contact Global Support

For immediate assistance, our technicians and customer care specialists are available at the Global Service Desk (GSD) — 24 hours a day, 7 days a week, 365 days a year.

Submit Feedback

We welcome your comments and questions about our products.

For questions or comments about a specific product or service, send email to our Product Feedback team.

For general questions or comments about our company, products, and services, go to Tell Equinix – We're Listening.

In the Equinix Customer Portal, click the Feedback tab on the right edge of the portal screen.