If you have a service-impacting issue, submit a trouble ticket in the Equinix Customer Portal.
For issues that don't involve an interruption of service, submit a Smart Hands order. If you're not sure which type to submit, see Smart Hands Order vs. Trouble Ticket.
For issues related to any of the following, log into the Customer Portal and open a Support Case:
Equinix Fabric
Network Edge
Portal help (password resets, permissions, reports, portal technical assistance)
Billing help
Account help
General inquiries