Global Navigation Menu

You can sign into multiple Equinix products at once, and then use the global navigation menu to access the products you subscribe to.

Sign Into the Equinix Portal

Note: If you need a username and password for the portal, contact your Equinix representative.

Tip: If you previously signed into a product directly, such as Equinix Fabric, you can continue to sign in that way. You are automatically taken to the consolidated portal experience within your product.

  1. In a browser, go to https://customerportal.equinix.com.

  2. On the sign-in page, adjust your cookies settings:

    • Click Accept All Cookies/Agree to All to allow all cookies.

    • Click Reject All to allow only required set of cookies.

      Note: This option is available in select countries.

    • Click Cookie Settings/Privacy Settings to manage cookies preferences.

  3. Enter your username or email address, and password.

    Note: Email-based login is available to IAM users. For more information, see Enable Email-based Login.

  4. If MFA is enabled, provide the second authentication factor. For more information, see Multi-Factor Authentication (MFA).

  5. If you have linked user identities, select one from the list. For more information, see Link User Accounts.


Sign Into the Equinix Portal with Federated SSO

To sign into the Equinix portal using federated SSO;

  1. In a web browser, go to portal.equinix.com.

  2. On the sign-in page, adjust your cookies settings:

    • Click Accept All Cookies/Agree to All to allow all cookies.

    • Click Reject All to allow only required set of cookies.

      Note: This option is available in select countries.

    • Click Cookie Settings/Privacy Settings to manage cookies preferences.

  3. Click Sign In with SSO, then provide your email address and click Continue.

  4. Enter your login credentials to authenticate and access the Equinix portal.

Once you've signed into the portal, you can access any of our product portals from the global navigation menu at the left by clicking on the product icon.

At any time, you can click the expand icon (located at the bottom of the navigation menu) to show what each product icon represents.

Note: Products shown with beside the name are not MFA-enabled yet. These portals launch in a separate window. For more information, see Multi-Factor Authentication (MFA).

Find Smart Hands, Trouble Tickets, Orders, and Other Features

Most of the Equinix Customer Portal and colocation-related features (including Smart Hands, Trouble Tickets, Orders and Tickets History, Work Visits, Install Base, the interconnection products, and more) are now located under the Colocation section of the global navigation menu:

Tip: For the main Orders dashboard, select Colocation > Overview.

Note: The option for Identity and Access Management appears in the global navigation menu only for IAM users.

Home Page

To go to your Home page, click the select Home icon .

From the Home page, you can monitor information from your products and services in one place:

The dashboard displays various panels:

  • Quick links to products

  • Messages from Equinix

  • Your recent orders

  • Your support cases

  • Your notifications

Note: Your panels may vary, depending on your permissions.

For the Orders and Support panels, you can choose between two views — Summary View and List View:

To view more information, click the View All link at the bottom of the panel.

To share your ideas or opinions about the Home dashboard, click Share Feedback and complete the short feedback form.