Multi-Factor Authentication adds another layer of security to the Equinix portals. MFA increases security with an additional verification step that requires a one-time passcode (OTP) sent to or generated by a registered trusted device.
Note: Equinix strongly recommends that you enable MFA for your organization.
Important: Disabling MFA for your entire organization does not disable MFA for email-based user accounts. IAM users can enable MFA individually or deactivate MFA individually for their user account.
Turn On Multi-Factor Authentication for Your Organization
Note: Enabling MFA on the Customer Portal also enables MFA on other Equinix portals.
Important: When you enable MFA, all users within your organization must register a secondary authentication method using an alternate mechanism (such as a cell phone or email address). This is used to receive the OTP for all subsequent sign-ins to the portal.
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Sign in to the Equinix Customer Portal.
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Click Administration, and select Account & Security Management.
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Select Multi-Factor Authentication.
A message is displayed:
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Read the information carefully, then click Enable.
An email notification is sent to the master administrator.
Once MFA is enabled, users are asked to register for MFA during their next log in.
MFA Enrollment During First Log In
Once MFA has been enabled on the organization level, you are ready to enroll during your first log in.
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Google Authentication or a similar authentication tool will prompt you to scan the QR code with your authenticator app. Scan, enter the one-time code, and then click Continue.
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Copy the Recovery Code, select I have safely recorded this code, and then click Continue.
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If you prefer to authenticate using SMS, when prompted to Select a method to verify your identity, click SMS.
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Enter your phone number and click Continue.
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Enter the code you received via text.
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Copy the Recovery Code, select I have safely recorded this code, and then click Continue.
