Enable Email-based Authentication

Email-based authentication replaces user name-based authentication. It enables access to new Equinix Identity and Access Management features. Now, you can link user accounts to conveniently switch between accounts without having to re-login.

Important: Email-based authentication is available to users meeting the following criteria:

● Your organization doesn't use multi-factor authentication.
● You have only one portal account.
● Your organization doesn't have a list of allowed IP addresses configured.
● Your account doesn't use password expiry or re-use policy.
● Your account doesn't use federated authentication services.
● Your account isn't a service account that's used for API integration purposes.
● Your email address is masked.
● You are not a DGIT customer.

Warning: After enabling this feature, you can't log in using your user name.

To enable email based authentication:

  1. Log in to any Equinix portal using your user name.

  2. On the Simple and Secure Sign In page, enter your email address and click Send Verification.

    Note: This page is displayed each time you log in.

  3. Enter the verification code you received in an email and click Verify Email.

  4. Enter a password that meets the password security criteria, repeat the password, then click Create Password.

  5. Click Confirm Change to complete the process.

  6. Click Continue to Portal to navigate to the portal.