Link User Accounts

User accounts linking enables consolidating multiple username-based accounts under one with an email-based login. Linked accounts are available as identities that you can switch between without having to re-login.

Note: Before you proceed with linking user accounts, you must enable email-based login. For details, see Enable Email-based Login.

Important: Linking classic user accounts is irreversible. Once you link a classic user account, you will no longer be able to log in using the username.

To link a classic user account:

  1. Log in to any Equinix portal using your email-based account.

  2. From the user menu in the top-right corner, select User Account.

  3. From the left menu, select Classic User Accounts.

  4. Click Link Classic User Account.

  5. Read account linking information and click Continue to proceed.

  6. Enter your classic user account credentials and click Sign In.

  7. Click Proceed to confirm linking the classic account to your email-based account.

  8. Click Sign in to User Account to sign in.


You can also link a classic user account by logging into the portal using its login credentials.

  1. Log in to any Equinix portal using a user name that hasn't been migrated to email-based login.

  2. Provide an email address that you use for email-based login.

  3. Enter your password and click Continue.

  4. Click Proceed to confirm linking the user name to the existing account associated with the given email address.

  5. Click Continue to Portal to navigate to the portal.