Notification Preferences

Use this procedure to ensure you receive important updates, to customize the notifications you receive, and to turn off any notifications you don't need.

Options are available for:

Notification Type	Description	Permissions Needed
Order Notification Preferences	Receive email notifications for Order Received, Order Scheduled, Order Completed, and Order Modified events.	n/a
IBX Notification Preferences	Receive notifications for IBX Maintenance events, IBX Incidents, IBX Security Incidents, and IBX Advisories. Note: Smart View notifications (for alerts and maintenance events) are managed in Equinix Smart View. For details, see the Equinix Smart View documentation.	IBX Services Notifications permissions
Network Notification Preferences	Receive notifications for Network Maintenance events and Network Incidents.	IBX Services Notifications permissions
Managed Services Notification Preferences	Receive notifications for Managed Services IBX Maintenance events, Managed Services Network Maintenance events, and Managed Services Incidents.	IBX Services Notifications permissions
Smart Hands Support Plan Notification Preferences	Receive email notifications about the usage of your Monthly Support Plan Hours and Prepaid Support Plan Hours.	Smart Hands Support Plan permission
Unannounced Shipment Notification Preferences	Receive email notifications when unannounced shipments arrive at your IBXs.	IBX Services Notifications permissions
Virtual Asset Notification Preferences	Receive notifications about Fabric and Network Edge virtual assets.	Virtual Asset Notification permission
IBX Policy Violation Notification Preferences	Receive notifications about violations of IBX policies (such as enforcement of our combustible materials policy and our airflow management policy). At least two administrators in your organization must be configured to receive IBX policy violations. Note: If a violation is not corrected within the allotted time, a billable Smart Hands order is created automatically. IBX technicians will correct the issue, and your company will incur a Smart Hands fee.	IBX Services Notifications permissions

Important: If any of the Notification Preferences tiles are grayed-out, this indicates you do not have permissions to receive those notifications. Contact your company's Customer Portal administrator to request permissions, or refer to the Permissions page.

To change your notification preferences in the Customer Portal:

1. Click your user name (at the upper-right corner of the portal screen) and select User Settings:

   

2. Click the Notification Preferences tab and select a category:

   

3. Choose the type(s) of notifications you want.

   For some categories, you can only receive email notifications. For others, you can choose to receive email, SMS (text messaging), and/or voice notifications. For example:

   
   

   Note: Voice notifications are not supported for phones in China.

4. Click Submit to save your changes.

5. Repeat these steps to set your preferences for other notification categories.

Tip: For information on how to view notifications in the portal, see Notification Center.