Permissions

This page explains the permission types in the Customer Portal, and how to request additional permissions from your administrator.

Permission Types

Category Description
Administration and IBX Access Services Request Allows the user to schedule IBX access requests (Work Visits, Conference Rooms, and Data Center Tours). Allows administrators to manage other Customer Portal user accounts.
Ordering Allows the user to place orders in the portal (for Shipments, Cross Connect and Intra-Facility Cables, Network Ports, Smart Hands, Accessories, Power, Trouble Tickets), to view orders by other users, and to view purchase orders for their organization.
IBX Data Center Access Allows the user to access IBX data centers and cages/cabinets, to bring guests, and to remove equipment.
Install Base Allows the user to view details about their organization's products/assets and purchase orders. Controls access to the Install Base screen, Install Base report, Colocation Assets screen, and Purchase Order Management screen.
Billing and Payments Allows the user to view financial records, payment history, and purchase orders for their organization.
IBX Services Notifications

Allows the user to subscribe to notifications about IBX incidents, network incidents, unannounced shipments, managed services, and IBX policy violations. Also allows the user to view incidents on the Service Insight Dashboard.

Important: At least two administrators in each organization must be configured to receive IBX policy violations (i.e., the Can view and subscribe to IBX Policy Violation Notifications permission).

Internet Exchange Portal Allows the user to access the Internet Exchange (IX) portal.
Equinix Internet Access and Equinix Connect Allows the user to view their Equinix Internet Access and Equinix Connect traffic and network behavior.
Equinix Fabric and Network Edge Allows the user to access the Fabric and Network Edge products.
Smart View Allows the user to order Equinix Smart View for IBXs, and view Smart View data.
Remote Network Products Allows the user to order remote network products for IBXs in a specific region.
Smart Hands Support Plan Allows the user to order a Smart Hands support plan and subscribe to notifications for their support plan.
Colocation Ordering Allows the user to order Secure Cabinet and Private Cage products online.
Virtual Asset Notification Permission Allows the user to view and subscribe to Fabric and Network Edge virtual asset notifications.
Managed Services Portal Allows the user to access the Managed Services portal.

Request Additional Permissions

Note: This feature is not available (or necessary) for company administrators.

  1. Click your user name (at the upper-right corner of the portal screen) and select User Settings:

  2. Click the Permissions tab.

    • The Your Permissions section shows the permission categories for which you already have partial access. For example, you may already have permissions for one IBX or account, and now you would like to add permissions for more IBXs or accounts.

    • The Request Permissions section shows the permission categories for which you do not have any access. (This section is not shown for administrators.)

  3. If you need permissions for a category under Request Permissions, click the category.

    or

    If you need additional permissions for a category under Your Permissions, click the category, then click Request Additional Permissions:

    A list of administrators who can approve your request is shown.

  4. For one or more administrators in the list, click + Add.

  5. Under Administrator(s) Selected (at the bottom), click Email Selected.

  6. A draft email opens in your default email program (such as Outlook). You can modify it as needed before sending.

Note: If you have Notification permissions, your notifications will be delivered via email (by default). You can change your notification preferences in your user profile. See Notification Preferences.