Notification Center

There are several categories of notifications issued by Equinix:

  • General – Notifications about orders, support plan usage, and network provisioning specifications.

  • Incidents – Notifications about IBX incidents, network incidents, security incidents, and managed services incidents.

  • Maintenance – Notifications about maintenance activities at the data centers.

  • Advisories – Notifications about weather advisories, maintenance moratoriums, policy changes at the data centers, closures, and more.

The various ways to access the Notification Center in the Customer Portal are described below.

From the Operations menu, choose Notification Center:

Click a category tab at the top:

You can click on a specific notification to see its full details.

Sort the Notifications

By default, notifications are shown in descending order by date (from newest to oldest). To sort them in ascending order, click the header of the date column.

Search the Notifications

To search for a specific notification, use the Search box at the top of the list. On the General tab, you can search by order number; on the other tabs, you can search by ticket number. You must enter at least 3 characters to search.

Filter the Notifications

Use the filter options at the top to refine the list of notifications. For the General, Incidents, and Maintenance tabs, you can also click All Filters to see more filter options. For example, you can filter the notifications by location, date range, and status.

Service Impacting vs Non-Service Impacting

On the Incidents and Maintenance tabs, notifications are categorized as Service Impacting or Non-Service Impacting:

  • A non-service-impacting incident is one that does not affect Equinix-delivered services.

  • A service-impacting incident is one that affects the services delivered to you.

Note: Examples of incidents that do not impact services:

  • The main server is under repair; but because the backup servers are operational, services are not impacted.

  • The main communications link between two IBXs is down; but because traffic is being routed through an alternate link, services are not impacted.

To view action items, click in the upper right corner of the portal window:

The Action Required list is shown:

Any items with a Respond By date are shown in red.

To respond to an Action Required item, click on it.

To go to the Notification Center, click View All Notifications.

Tip: indicates a new notification has arrived.

To see recent notifications, check the Message Center on the Orders dashboard:

The Notifications tab shows your notifications for the last 30 days, categorized by type. Click an item to go to the Notification Center.

Note: Notifications are displayed based on the permissions assigned to your user profile. You may not be able to view all notification types.

Important: See Notification Preferences to ensure you receive important updates, to customize the notifications you receive, and to turn off any notifications you don't need.