This topic describes how to utilize the Support Center page. To access the Support Center from the portal, click Support 
at the top right-hand corner of the page. Then, scroll to the bottom of the help tray menu and click Visit Support Center.
The Overview tab is shown. Support Cases are divided into three classifications:
-
Action Required
-
Open
-
Closed
Click the Support Cases tab or click View all cases to view a list of current support cases. Click a specific case to view its status.
Note: See Support Case to learn how to view and edit open support cases.
To open a support case, click 
.
At the bottom of the page is the Knowledge Base area. Use the search bar to find topics on products, services offered, and tutorials on navigating through the Equinix Customer Portal.