Notification Center

Your profile header will display a red dot on the Notifications icon to indicate new notifications.

Note: To learn more about the global profile header, see Customer Support Center.

  1. Click to display the Notifications panel at right. Notifications requiring your action are displayed.

  2. Click the desired notification to display the response window.

  3. Complete the response form displayed and click Submit (or Cancel).

At the bottom of the Notifications panel, click View All Notifications to proceed to the Notification Center.

General Tab All notifications which do not belong in other tabs.
Incidents Tab Notifications about incidents, including severity, location, status, and more.
Maintenance Tab Maintenance notifications, including impact, location, status, schedule, and more.
Advisory Tab Advisory notifications, such as local weather events, showing status, dates, and more.

Use the filtering buttons on each tab to filter the results displayed. To set custom filters, click All Filters, select desired filters, and click Apply.

If port testing is unsuccessful, you can complete a Turn-Up Call Request. At the bottom of the Notification Details page, you can use your Order Information to complete your Turn-Up Call Request form. To request a turn-up call, you must access the Support Case area to use this feature.

Note: You must have Install Base permission to see the Order ID and Asset Number when requesting a Turn-Up Call. See Permissions for how to request this permission.

  1. In the top right corner of the portal, click Support.
  2. Scroll down and click Open a Support Case on the support tray.
  1. On the Case Management page, select Others (Accounts, Orders, Portal, Etc.) > Turn-Up Call Request from the Products and Services menu.
  2. Complete the form displayed.
  3. Choose Ports Not Available for connection issues.
  4. Choose the product.
  5. Click Yes or No depending on whether you will have a team member present during testing.
  6. Acknowledge the Turn-up Call Pre-requesites. You must click Agree to the steps in order to proceed.
  7. Select your Preferred Availability by choosing a Date and Time Range to schedule call times.

    8. Note: Time Slots selected are subject to approval and availability.

  8. Click Yes or No to specify whether your request is urgent.

  9. Select a Business Justification option.

  10. Click Submit to proceed to the Support Case Confirmation page.

The Support Case Confirmation will show a call confirmation message and case details. You can contact CSA during regular business hours if you need immediate assistance.

To modify a recent turn-up case:

  1. Click the recent turn-up call case you would like to modify.

  2. Your ticket will open. At the top right of the screen, click Modify.

  3. Type your changes in the Modification Details box.

  4. Upload any other files that will help with the case.

  5. Click Save Changes.

 

 

Pop Quiz

How far in advance must you schedule a turn-up call?

Correct! If port testing is unsuccessful, a turn-up call request must be completed within 48 hours.

Sorry, this is not correct. Try a different answer.