Getting Started

Equinix Metro Connect services offer point-to-point connectivity between Equinix data center locations within a metropolitan area and, in a few cases, between metropolitan areas in the same country. Follow these steps before you order Metro Connect.

  1. Review the Metro Connect data sheet.

    Download the Metro Connect data sheet and review the technical specifications to match your needs.

  2. Check the availability of Metro Connect for your location.

    • Sign into Equinix Marketplace and click the Locations & Connectivity card. You can do a connectivity check for the source and destination data center locations. Determine if the correct port speed is available for your Metro Connect needs.

    • Review the list of IBX data center locations for the AMER region in Product Availability and Media Type.

  3. Prepare to order online.

    To order Metro Connect ports, you must create an account on the Equinix Customer Portal (ECP).

    • Existing Users

      1. Sign into Equinix Customer Portal.

      2. From the Orders and Tickets drop-down list, choose Network Ports and click Metro Connect.

        Tip: You can use the same steps to order ports for Equinix Internet Exchange, Equinix Fabric, and Equinix Internet Access interconnection services.

    • Forgot Your User Name

      1. Click Retrieve Your Username.

      2. Enter the company email associated with the account, and click Submit.

      3. A thanks message is displayed. You should receive an email with instructions and a link to recover your username. If you are still waiting to see this email within a few minutes, check your spam or junk filters before trying again.

    • Forgot Your Password

      1. Click Reset Password.

      2. Enter the company email that is associated with the account, and click Submit.

      3. A thanks message is displayed. An email will arrive shortly with instructions and a link to reset your account password. If you are still waiting to see this email within a few minutes, check your spam or junk filters before trying again.

    • New Users

      To log into Metro Connect, new users must create a new ECP account. Contact your company's portal administrator or the Global Service Desk for Equinix assistance creating an account.

  4. Order online.

    For instructions, see Order Ports Online, which includes helpful videos.