Support

Equinix strives to deliver world-class support for all users of Equinix Fabric. By becoming an Equinix user or partner, you join the global ecosystem of service providers.

We consider Equinix partners an extension of our business, offering the same drive and commitment in delivering high-end services to customers and the same customer-focused values.

Equinix partners delivering Equinix services are considered active participants in the Service lifecycle, and we expect them to provide first-line triage as a minimum for any reported issues. For issues that require Equinix involvement, engage Equinix through the appropriate channels.

To learn how to open a support case, see Support Case in the Customer Support documentation.