Request an Interconnection Service Migration

Migration refers to a physical move of one end of an existing live interconnection service, which requires scheduled maintenance. Migration involves moving the A-side or Z-side of interconnection services from one cage or cabinet to another within the metro. Migration requests are applicable for all interconnection services.

Only Single-Mode Fiber (SMF) connections can be migrated. Migration is not supported for copper or Multi-Mode Fiber (MMF) connections. You can work with your account team or partner to replace your copper/MMF connections with SMF.

Note: If the circuit is not live:

  • Use the Equinix Customer Portal to submit a de-install order and an install order with the new demarcation required. There is no need to contact the migration team.

  • If internal patching is required, use the Customer Portal to create a Smart Hands order, and choose the Move Cables order type.

Creating a Migration Request

To create a migration request, open a Support Case and choose Others > Interconnection Migration Request under Products and Services.

Note: For details on how to open a Support Case, see the Open Support Case documentation.

What to expect from the migration team:

The migration team will be your single point of contact during the migration request, and will ensure successful completion. The team manages the end-to-end flow of all migration requests (interconnection services only). The team manages all existing interconnection services migration requests that require a scheduled maintenance (hot cut).

Steps in the migration workflow:

  1. Once a valid request is received, it is assigned to a Customer Project Manager (CPM). The CPM schedules a call with the customer representative to discuss and confirm the scope of work (SoW).

  2. If applicable, the customer representative must provide a Letter of Authorization (LOA).

  3. The team submits the necessary orders for de-install, install, and/or Smart Hands (for maintenance).

  4. If your request is for Z-side cross connect migration, the team manages the necessary process with the A-side customer.

  5. Upon successful completion, the team updates the new circuit IDs/serial number and closes the project.

Another way to create a migration request is to gather and send the required information to your region's migration team directly.

  1. Gather the following required information for your request:

    1. Customer account name and account number.

    2. Current cage details (system name).

    3. New cage demarcation details (system name, patch panel serial numbers and ports).

    4. List of cross connect serial numbers to be migrated (other details if available).

    5. Date and time of maintenance (tentative schedule), in the local IBX time zone.

    6. Contact details for the customer representative who is authorized to place orders (include their name, phone, and email).

  2. Send the information to the region’s migration team (only if it is a confirmed migration request):