Modify Your Colocation Deployment

Before you can submit a colocation order online, you need:

• A billing account registered for the country where you want to order colocation assets or add-ons.

• An Equinix Customer Portal account with the Colocation Ordering permission.

  Tip: This permission is located on the Colocation Ordering permission card in the Customer Portal. To view your current permissions or request more permissions, see Permissions.

Video – Increase Draw Cap or Add a Cabinet

To modify your cabinet or cage installation:

1. Log in to the Customer Portal.

2. From the Orders and Tickets menu, select Colocation Assets.

3. Click on the billing agreement for the deployment you want to modify:

   

   Tip: You can search the list by cage number, cabinet number, cabinet asset number, or cabinet serial number. You can also filter by IBX location, billing account, and product type.

4. On the Billing Agreement Details screen, click Edit:

   

   The Edit Configuration Details screen is displayed.

   Note: If the Edit button is disabled, it may be because:

   • Changes are already in progress for this deployment.

   • This deployment already has the maximum draw cap and maximum number of cabinets/circuits.

5. To increase the draw cap without adding circuits or cabinets, select the desired amount of kVA beneath Draw Cap, then click Next.

   

   Important: This is the aggregate power draw cap for your entire deployment (not per cabinet).

6. (For Secure Cabinet Express) To add more cabinets to your deployment:

   1. Click + Add Cabinet.

      Tip: A note beneath the cabinet tiles indicates the number of spaces available in the cage. This is the maximum number of new cabinets you can add to this order. (Additional spaces may be available in other cages. To deploy cabinets in another cage, you must create a new order.)

   2. Select your configuration options, shown below, and click Save.

      Configuration Options:

      Circuit configuration – Choose from one single phase circuit, two single phase circuits, or one three-phase circuit (each with redundant pair configuration)

      PDU – If you want to use your own PDUs instead of the recommended Equinix standard PDUs, deselect this option. Then after you submit your SCE order, submit a Smart Hands order to have your own PDUs installed in the cabinet.

      Equinix Fabric Port – (under Additional Elements) If Equinix Fabric is available at the IBX, and if you have network port permissions, you can select this option. Equinix Fabric allows the creation of on-demand virtual connections to any customer or cloud service provider located in any IBX data center.

   3. Select a new draw cap value. This is the aggregate power draw cap for your entire deployment (not per cabinet)

   4. Click Next.

   5. Under Review Cabinet Location, you will select a cabinet space within the IBX, using a diagram of the cabinets in the cage:

      

      • The default location selected for your new cabinet is shown in blue.

      • Other available cabinets are shown in white.

      • Cabinets that already belong to the selected billing account are shown in orange.

      • Unavailable cabinets are shown in gray.

      Tip: To move around in the diagram, click and drag it with your mouse. To zoom in or out, use your mouse wheel or click the +/- buttons.

      Click an available cabinet (in white), or accept the default selection (in blue).

      If your order contains another new cabinet, click the cabinet number under Product, then select an available cabinet in the cage. Repeat for all new cabinets in the order.

      Click Next.

      Note: If a colocation space visualization diagram isn't available for the IBX, choose a cage/cabinet from the drop-down lists.

7. (For Private Cage or Secure Cabinet) To add a circuit:

   Note: You can only add circuits that are the same phase as the existing circuits.

   1. Click Add Circuits for the cabinet you want to modify.

      

   2. Click for the circuit you want to add. To remove a circuit, click .

   

   3. Click Add.

   4. Select a new draw cap value. This is the aggregate power draw cap for your entire deployment (not per cabinet).

   5. Click Next.

8. Under Contact Information, specify at least one Notification Contact, and optionally, a Technical Contact:

   Contact Types	Description
   Technical Contact (optional)	For troubleshooting or clarification of the order. Technical contacts do not receive booking or completion notifications. Only one person can be selected as a Technical Contact. The Technical Contact and the Notification Contact can be the same person.
   Notification Contact	Contact(s) who will receive email notices about the status and pricing of the order.

   1. If you want to add another contact person to the order, click Add from the Contacts Directory. Select their name or use the search box, then click Next.

      (For Technical Contacts only) If the person is not listed in the directory, click Add Unlisted Technical Contact. Enter their contact info and click Done. (An unlisted contact cannot be selected as the Notification Contact.)

   2. For each person, verify the contact information, and adjust the phone call availability and contact type settings.

9. Click Review Order and check all the information carefully.

   

   Important: Click Contractual Terms to review the price increase terms that may apply after your contract expires.

10. If the selected billing account requires a purchase order, click + Add Purchase Order Number. Select a purchase order to associate with your order, then click Next.

11. Enter Customer Reference information.

    Many companies have an internal ticketing system to track issues or track items ordered from Equinix. This field provides a place to enter your internal reference information, such as P.O. numbers, ticket numbers, or descriptive text.

    Tip: This information can be searched for on the Orders and Tickets History screen, and will also appear on any related invoices.

12. Click Order Terms and Conditions to review the contract terms.

13. If the order should be signed, select eSignature or Wet Signature and then click Select Signature Option. Specify the person in your organization who is authorized to approve the order, then click Save. The specified approver will receive a signature request via email. (The order will not be processed until it is approved.)

    or

    If the account does not require a signature, select Click to accept and then click I Accept.

14. Click Submit Order.

After you submit your order, you can monitor the status in the Customer Portal. For details, see Orders and Tickets History.