IBX Reception and Facilities Services

IBX staff will:

• Welcome guests.

• Respond to visitors' questions, concerns, and requests.

• Take action to resolve issues, when possible.

• Operate the visitor management systems.

• Escort guests to the proper area in the building (such as a reserved conference room or dining area).

Meeting rooms can be reserved in the Equinix Customer Portal. From the Orders and Tickets menu in the portal, select Conference Room. For detailed steps, see Schedule an IBX Conference Room.

IBX staff will:

• Verify with Security that the request has been confirmed in the portal, and that the request contains all needed details.

• Add details to the IBX calendar (names of attendees, and any special requests such as food, drinks, or AV equipment).

• Ensure room and its amenities (flip-charts, dry erase boards, etc.) are clean.

• Arrange room layout appropriately, and set up AV equipment (if needed).

• Order food/drinks, etc. (if requested).

• Obtain conference room key from Security.

If available at the IBX, you can request:

• Food/drink orders

• Transportation (taxi, rideshare, etc.)

• Courier/mail

Note: You must provide a payment method for the items/services you order; but Equinix does not charge a fee for facilitating these services.

There are several ways to request these services:

• Arrange them in advance via your CSM.

• Include your request in the details of your visit request in the Customer Portal.

• Place your request with Reception as soon as you arrive on-site.

IBX staff will:

• Maintain clean reception, kitchen, and restroom areas; conduct daily cleaning audits.

• Replenish kitchen supplies.

• Order printer/copier toner cartridges.

• Arrange special deliveries.

• Arrange ad hoc customs issues; set up invoices/paperwork for overseas requests.

• Arrange events, such as VIP days. (Includes any food orders, room requests, and security access support needed for the event.)