Visit an IBX
To schedule an on-site visit to an Equinix data center, there are several options under the Orders and Tickets menu in the Customer Portal:
These on-site services are offered at no cost to customers, employees, vendors, and resellers.
For detailed instructions, see:
Provided that there is a business purpose for the visit, you can qualify for access to an IBX in any of these ways:
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Have a user account in the Customer Portal with access permissions for the IBX (assigned by an administrator).
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Be included in a Work Visit or Data Center Tour request created by your company’s Customer Portal administrator.
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Be an escorted guest of a Customer Portal user who has the Allow Guests permission for the IBX.
Important: On-site policies are subject to change based on COVID-19-related access restrictions. For full policy information, refer to our Global IBX Policies.
Permissions Needed
Tip: If you don’t have a Customer Portal account with the necessary permissions to arrange a visit, you can contact the Global Service Desk (GSD) to arrange the visit for you.
Your ability to schedule on-site visits in the Customer Portal is governed by the following permissions on the Administration and IBX Access Services Request screen:
The allowed actions at the IBX (once you arrive on-site) are governed by the following permissions on the IBX Data Center Access screen:
Note: Visitors must be 18 years of age or older, must be accompanied by the registered visitor, and must present a valid government-issued photo ID.
To see your current permissions in the Customer Portal:
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Under your user name, select My Profile:
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Click the Permissions tab.
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Verify that the Administration and IBX Access Services Request and/or IBX Data Center Access tiles say "Permissions Granted". (If you don't see these tiles, look under the Request Permissions section of the screen.)
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Click each tile to see your specific IBX permissions.
Symbols on the Administration and IBX Access Services Request screen:
Icon Meaning Full permission No permission Partial permission
Tip: If you don't have the permissions you need, contact your company's Customer Portal administrator, or see Permissions.