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Visiting an IBX

What to know before arrival​

Before visiting an IBX data center, please review the IBX Health and Safety Guide to understand essential procedures, responsibilities, and site-specific safety protocols.

Schedule an on-site visit​

To schedule an on-site visit to an Equinix IBX data center, there are several options under the Orders and Tickets menu in the Customer Portal:

These on-site services are offered at no cost to customers, employees, vendors, and resellers.

Permanent Badge Request and Access Process​

The following steps outline how to request a permanent IBX badge and use it for facility access.

Request a permanent badge​

  1. Ask the customer’s Customer Portal administrator to assign the necessary access.
  2. Complete the security profile in the Customer Portal account.
  3. During the next visit to the IBX, request a permanent badge from the on-site security team.
  4. Security will enroll biometrics and issue the permanent access card.

Use a permanent badge to access an IBX​

  1. Travel to the IBX and enter the facility. Some locations may require the use of an intercom to gain access.
  2. Check in at the kiosk by:
    • Scanning the Customer Portal QR code, or
    • Using the Customer Portal mobile app.
  3. Proceed through the mantrap/turnstiles, using the permanent badge and/or biometric verification.

Access for minors (under 18 years old)​

  1. Contact the IBX security office and request an approval form to be submitted to the IBX manager.
  2. Access will only be granted when the IBX manager approves the form.
  3. Follow either the visitor access process, or the guest access process.

Access for visitors and guests​

This process applies only when the permanent contact has privileges to bring guests.

  1. Contact signs in on the kiosk and clicks the ‘add guest’ button. A contact may have up to five guests signed in at a time.
  2. Guest fills out their name and company info, then signs the Global IBX Access Form. If the kiosk is down or security manually signs the guest in, a paper copy of the Global IBX Access Form must be signed.
  3. Proceed to security, where a name badge with no access is issued to the guest.
  4. Access to the IBX is managed through the permanent contact under whom the guest is registered.

Work visitor access​

  1. Customer Portal administrator schedules a work visit ticket. The name on the ticket must match the government issued ID.
  2. The visitor travels to the IBX. Access to the Security Lobby will not be granted if they arrive more than one hour before the scheduled start time.
  3. The visitor uses the intercom to notify security of their arrival.
  4. The visitor checks in at the kiosk using a QR code or by entering the order number manually.
  5. Proceed to security and present a government-issued ID to sign in.
  6. Security processes the work visit ticket. Where applicable, security enrolls the visitor in the access control system.
  7. The visitor is escorted to the space listed on the work visit ticket or, where applicable, uses the issued access card to enter the space.
  8. If an access card was issued, the visitor returns the card to security at the end of the visit, and security clears all information from the card.

For detailed instructions, see:

Provided there is a valid business purpose for the visit, access to an IBX may be granted in the following ways:

  • Have a user account in the Customer Portal with access permissions for the IBX (assigned by an administrator).
  • Be included in a Work Visit or Data Center Tour request created by your company’s Customer Portal administrator.
  • Be an escorted guest of a Customer Portal user who has the Allow Guests permission for the IBX.
info

On-site policies are subject to change. For full policy information, refer to our Global IBX Policies.

Permissions Needed​

tip

If you don’t have a Customer Portal account with the necessary permissions to arrange a visit, you can contact the Global Service Desk (GSD) to arrange the visit for you.

Your ability to schedule on-site visits in the Customer Portal is governed by the following permissions on the Administration and IBX Access Services Request screen:

The allowed actions at the IBX (once you arrive on-site) are governed by the following permissions on the IBX Data Center Access screen:

note

Visitors must be 18 years of age or older, must be accompanied by the registered visitor, and must present a valid government-issued photo ID.

To see your current permissions in the Customer Portal:

  1. Click your user name (at the upper-right corner of the portal screen) and select User Settings:

  2. Click the Permissions tab.

  3. Verify that the Administration and IBX Access Services Request and/or the IBX Data Center Access tiles say "Permissions Granted". If you don't see these tiles, look under the Request Permissions section of the screen.

  4. Click each tile to see your specific IBX permissions.

Symbols on the Administration and IBX Access Services Request screen:

IconMeaning
Full permission
No permission
Partial permission
tip

If you don't have the permissions you need, contact your company's Customer Portal administrator, or see IBX Access Permissions in the IAM Documentation.

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