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Reception and Facilities Services

IBX staff members perform various duties to facilitate your visit to an IBX, including reception, concierge services, supply ordering, cleaning of common areas, and other miscellaneous duties.

tip

For information on how to schedule a work visit, data center tour, or conference room at an IBX, see Visit an IBX.

These standard services are included at no charge, but the availability of services may vary by region and IBX.

General Reception Duties​

IBX staff will:

  • Welcome guests.
  • Respond to visitors' questions, concerns, and requests.
  • Take action to resolve issues, when possible.
  • Operate the visitor management systems.
  • Escort guests to the proper area in the building (such as a reserved conference room or dining area).

Management of Conference Rooms​

Meeting rooms can be reserved in the Equinix Customer Portal. From the Orders and Tickets menu in the portal, select Conference Room. For detailed steps, see Schedule an IBX Conference Room.

IBX staff will:

  • Verify with Security that the request has been confirmed in the portal, and that the request contains all needed details.
  • Add details to the IBX calendar (names of attendees, and any special requests such as food, drinks, or AV equipment).
  • Ensure room and its amenities (flip-charts, dry erase boards, etc.) are clean.
  • Arrange room layout appropriately, and set up AV equipment (if needed).
  • Order food/drinks, etc. (if requested).
  • Obtain conference room key from Security.

Concierge Services​

If available at the IBX, you can request:

  • Food/drink orders
  • Transportation (taxi, rideshare, etc.)
  • Courier/mail
note

You must provide a payment method for the items/services you order; but Equinix does not charge a fee for facilitating these services.

There are several ways to request these services:

  • Arrange them in advance via your CSM.
  • Include your request in the details of your visit request in the Customer Portal.
  • Place your request with Reception as soon as you arrive on-site.

Other Services​

IBX staff will:

  • Maintain clean reception, kitchen, and restroom areas; conduct daily cleaning audits.
  • Replenish kitchen supplies.
  • Order printer/copier toner cartridges.
  • Arrange special deliveries.
  • Arrange ad hoc customs issues; set up invoices/paperwork for overseas requests.
  • Arrange events, such as VIP days. (Includes any food orders, room requests, and security access support needed for the event.)