Best Practices

The Equinix Customer Portal (ECP) supports two administrator roles:

  • Master Administrator – Manages and orders services for all accounts and locations within a portal organization. Also creates and manages all users, including IBX Administrators and other Master Administrators, across the organization.

  • IBX Administrator – Manages only the users in locations that are designated by the Master Administrator.

Resellers can also be assigned roles as Master Administrators and IBX Administrators. See Reseller Administrators.

See the ECP Help Resource Center for videos and more information about these roles.

General Tips

These guidelines apply at an organizational level:

  • To ensure that administrator support is always available, be sure to designate one or more backup administrators. Consider including additional administrators to cover all the regions of your organization.

  • Important: Equinix strongly recommends that you enable Multi-Factor Authentication (MFA) for your organization. This strategy adds a layer of security to ECP and other Equinix portals, including Equinix Fabric, Internet Exchange, and Equinix IBX. See Multi-Factor Authentication for instructions.