Roles in the Customer Portal

All portal users and administrators are assigned a role. A role is a set of permissions and responsibilities.

Three roles are available in the Customer Portal:

  • User role

  • Master administrator role

  • IBX administrator role

Video – Role Types and Restrictions

Administrator Roles

The Customer Portal supports two administrator roles:

  • Master Administrator

    • Can manage all users and services for all accounts and locations across their entire organization.

    • Can manage other administrator accounts (including IBX administrators and master administrators).

    • Can access all options under the Administration menu in the Customer Portal.

  • IBX Administrator

    • Can manage user accounts.

    • Can manage permissions for other IBX administrators, but not for master administrators.

    • Can manage accounts and services only for the locations assigned by the master administrator.

    • Can access the User Management option from the Administration menu in the Customer Portal, but cannot access the Administration options for Account & Security Management or Reseller Customer Management.

    • Cannot grant or revoke administrator privileges.

Tip: To ensure that administrator support is always available, be sure to designate one or more backup administrators. Consider including additional administrators to cover all the regions of your organization.

Note: Resellers can be assigned roles as master administrators and IBX administrators.

Important: Equinix strongly recommends that you enable Multi-Factor Authentication (MFA) for your organization. This adds another layer of security to the Customer Portal and other Equinix portals (Equinix Fabric, Internet Exchange (IX), and Equinix Smart View). For instructions, see Multi-Factor Authentication.