Roles in the Customer Portal

All portal users and administrators are assigned a role. A role is a set of permissions and responsibilities.

Three roles are available in the Customer Portal:

  • User role

  • Company administrator role

  • IBX administrator role

Video – Role Types and Restrictions

Administrator Roles

The Customer Portal supports two administrator roles:

  • Company Administrator

    • Can manage all users and services for all accounts and locations across their entire organization.

    • Can manage other administrator accounts (including IBX administrators and company administrators).

    • Can access all options under the Administration menu in the Customer Portal.

  • IBX Administrator

    • Can manage user accounts in the organization.

    • Can only grant users IBX-based permissions for which they have Manage Users permission.

    • Can manage permissions for other IBX administrators, restricted to the IBX that they have Manage User permission.

    • Cannot manage Company Administrators.

    • Can manage accounts and services only for the locations assigned by Company Administrators.

    • Cannot manage Account & Security Management or Reseller Customer Management for their organization.

    • Cannot grant or revoke administrator privileges.

    • Cannot grant any non-IBX based or broad-based permissions like:

      • Billing

      • SmartHands Support Plan

      • Equinix Digital Products (Equinix Fabric and Network Edge, Remote Network, Internet Exchange, Equinix Internet Access and Equinix Connect, Virtual Asset Notifications, Managed Solutions)

Tip: To ensure that administrator support is always available, be sure to designate one or more backup administrators. Consider including additional administrators to cover all the regions of your organization.

Note: Resellers can be assigned roles as company administrators and IBX administrators.

Important: Equinix strongly recommends that you enable Multi-Factor Authentication (MFA) for your organization. This adds another layer of security to the Customer Portal and other Equinix portals (Equinix Fabric, Internet Exchange (IX), and Equinix Smart View). For instructions, see Multi-Factor Authentication.