Invoices

Using the Billing History screen, you can identify Smart Hands charges within each of your Equinix IBX data center deployments.

Tip: For more information and detailed instructions, see Billing.

To download your Smart Hands invoice activity from the Customer Portal, select Billing History from the Operations menu.

Sample Smart Hands Invoice

Note: Smart Hands charges are marked as Services in the Product column.

How Smart Hands Charges Are Described

Use Case Smart Hands Product Description Details

Standard Smart Hands request to install cables/equipment during business hours

Smart Hands – Normal Working Hours – Install/Move Jumper to PP

Normal Working Hours describes activities completed during the normal business hours of the IBX data center.

  • Quantity shows the number of hours billed by the technician

Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00.

Use Case Smart Hands Product Description Details

Standard Smart Hands request to install cables/equipment after hours

Smart Hands – After Working Hours – Install/Move Jumper to PP

After Working Hours describes activities completed after the normal business hours of the IBX data center.

  • Quantity shows the number of hours billed by the technician

Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00.

Prepaid Support Plan

Monthly Support Plan

Use Case Smart Hands Product Description Details

Purchase of a Prepaid Smart Hands Support Plan

Prepaid Smart Hands Hours

Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan)

Purchase of a Monthly Smart Hands Support Plan

Monthly Smart Hands Support Plan – 1 Month Rollover

  • Quantity is always 1.00 (for one Monthly Smart Hands Support Plan)

  • 1 Month Rollover shows that the plan hours were purchased to roll over the unused hours to the next month

Purchase of a Prepaid Smart Hands Support Plan valid for a single IBX

Prepaid Smart Hands Hours – IBX Specific

IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).

  • Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan – IBX Specific.)
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX Monthly Smart Hands Support Plan – IBX Specific

IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).

  • Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.)
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX with 1 Month Rollover hours Monthly Smart Hands Support Plan – IBX Specific – 1 Month Rollover

IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).

  • 1 Month Rollover – For plans that include 1 month of rollover hours

  • Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.) – 1 Month Rollover

Use Case Smart Hands Product Description Details
One-Time Fixed Price Smart Hands for Cage Access Report Smart Hands One-Time (Cage Access Report)

This is a one-time, non-recurring cost.

  • Cage Access Report is the name of the Fixed Price Service

  • Unit Price shows the Fixed Price

Use Case Smart Hands Product Description Details
Monthly Recurring Smart Hands for Cage Access Report Smart Hands Recurring Activity – Cage Access Report – Monthly

Monthly recurring activities are completed every month on the date for when the activity was requested. Recurring Smart Hands shows the name of the Recurring Smart Hands Activity.

  • For Fixed Price Smart Hands, Quantity is always 1.00

  • Unit Price shows the Fixed Price

Note: If prepaid Support Plan Hours were used, Unit Price shows 0.00.

One-Time Fixed Price Charges

Note: If you exceed your support plan hours, the Product Description and Details column on the invoice will display "Overage".

Use Case Smart Hands Product Description Details
Fixed Price Recurring Smart Hands – Debiting Support Plan Cage Access Report – Monthly

The One-time Fixed Price Smart Hands for a cage access report.

The Smart Hands – Fixed Price Charges shows the debit against the Fixed Price Smart Hands activity due to debiting the support plan.

  • Quantity is 1.00

  • Unit Price is the fixed price for the activity

  • Unit Price shows the debiting of the Fixed Price associated with the Smart Hands activity

  • Unit Price denoted within () shows automatic debit from an existing/ current support plan

Note: Hours purchased with a Support Plan can be used during business hours and after business hours.