Invoices
Using the Billing History screen, you can identify Smart Hands charges within each of your Equinix IBX data center deployments.
Tip: For more information and detailed instructions, see Billing.
To download your Smart Hands invoice activity from ECP, select Billing History from the Operations menu.
Sample Smart Hands Invoice
Note: Smart Hands charges are marked as Services in the Product column.
How Smart Hands Charges Are Described

Use Case | Smart Hands Product Description | Details |
---|---|---|
Standard Smart Hands request to install cables/equipment during business hours |
Smart Hands – Normal Working Hours – Install/Move Jumper to PP |
Normal Working Hours describes activities completed during the normal business hours of the IBX data center.
Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00. |

Use Case | Smart Hands Product Description | Details |
---|---|---|
Standard Smart Hands request to install cables/equipment after hours |
Smart Hands – After Working Hours – Install/Move Jumper to PP |
After Working Hours describes activities completed after the normal business hours of the IBX data center.
Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00. |

Prepaid Support Plan
Monthly Support Plan
Use Case | Smart Hands Product Description | Details |
---|---|---|
Purchase of a Prepaid Smart Hands Support Plan |
Prepaid Smart Hands Hours |
Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan) |
Purchase of a Monthly Smart Hands Support Plan |
Monthly Smart Hands Support Plan – 1 Month Rollover |
|
Purchase of a Prepaid Smart Hands Support Plan valid for a single IBX |
Prepaid Smart Hands Hours – IBX Specific |
IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).
|
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX | Monthly Smart Hands Support Plan – IBX Specific |
IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).
|
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX with 1 Month Rollover hours | Monthly Smart Hands Support Plan – IBX Specific – 1 Month Rollover |
IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country).
|

Use Case | Smart Hands Product Description | Details |
---|---|---|
Monthly Recurring Smart Hands for Cage Access Report | Smart Hands Recurring Activity – Cage Access Report – Monthly |
Monthly recurring activities are completed every month on the date for when the activity was requested. Recurring Smart Hands shows the name of the Recurring Smart Hands Activity.
Note: If prepaid Support Plan Hours were used, Unit Price shows 0.00. |

One-Time Fixed Price Charges
Use Case | Smart Hands Product Description | Details |
---|---|---|
Fixed Price Recurring Smart Hands – Debiting Support Plan | Cage Access Report – Monthly |
The One-time Fixed Price Smart Hands for a cage access report. The Smart Hands – Fixed Price Charges shows the debit against the Fixed Price Smart Hands activity due to debiting the support plan.
Note: Hours purchased with a Support Plan can be used during business hours and after business hours. |