Troubleshooting VNF Failure
This section summarizes the expected action from you in the unforeseen event that your VNFs are not operational. Refer to the table below to identify your device type and follow instructions to recover your VNFs if required.
| Vendor | VNF Type | Configuration Type | Responsible Party | Action after Unexpected Failure |
|---|---|---|---|---|
| Aruba SD-WAN | EdgeConnect (Ensure VNFs are upgraded as described in Pre-Upgrade Software Version Requirements.) | Self-configured | Equinix | BYOL: Equinix will auto-recover the device without configuration. |
| Customer (Action Required) | BYOL: After recovery is complete, user will be notified to re-apply the VNF configuration from the controller. | |||
| Check Point | CloudGuard | Self-configured | Equinix | BYOL: Equinix will auto-recover the device with configuration |
| Customer (Advisory) | BYOL: After recovery is complete, user will be notified to check the license and configuration. | |||
| Cisco | CSR1000v | Equinix-configured | Equinix | Subscription: Equinix will auto-recover the device with license and configuration. BYOL: Equinix will auto-recover the devices with configuration but without license. |
| Customer (BYOL: Action Required) | Subscription: After recovery flow is complete, user will be notified to check VNF status and configuration.
BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. |
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| CSR1000v | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration but without license. | |
| Customer (Action Required) | BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. | |||
| C8000v | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration but without license. | |
| Customer (Action Required) | BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. | |||
| FTDv | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration but without license. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. | |||
| ASAv | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration but without license. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. | |||
| CSR1000v SD-WAN created after 8/6/2021 | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the configuration. | |||
| CSR1000v SD-WAN created before 8/6/2021 | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration. | |
| Customer (Action Required) | BYOL: Customer to initiate vendor-specific replacement process. See Cisco CSR1000v SD-WAN Device Recovery Process. | |||
| F5 NGINX | NGINX Plus | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| Fortinet | FortiGate VM | Equinix-configured | Equinix | Subscription: Equinix will auto-recover the device with license and configuration.
BYOL: Equinix will auto-recover the devices with license and configuration. |
| Customer (Advisory) | Subscription: After recovery flow is complete, user will be notified to check VNF status and configuration.
BYOL: After recovery flow is complete, user will be notified to check license and configuration. |
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| FortiGate VM | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| FortiGate SD-WAN | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| Juniper | vSRX | Equinix-configured | Equinix | Subscription: Equinix will auto-recover the device with license and configuration. BYOL: Equinix will auto-recover the devices with license and configuration. |
| Customer (Advisory) | Subscription: After recovery flow is complete, user will be notified to check VNF status and configuration.
BYOL: After recovery flow is complete, user must verify the license and configuration. |
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| vSRX | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| vSRX SD-WAN | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. | |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| Palo Alto Networks | VM | Equinix-configured | Equinix | Subscription: Equinix will auto-recover the device with license and configuration. BYOL: Equinix will auto-recover the devices with configuration and license (with valid authcode) |
| Customer (BYOL: Action required) | Subscription: After recovery flow is complete, user will be notified to check VNF status and configuration.
BYOL: After recovery flow is complete, and if authcode does not have enough credits, then the customer will receive Pending-User-Action notification to reapply license. |
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| VM | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with configuration but without license. | |
| Customer (Action Required) | BYOL: After recovery flow is complete, user must re-register BYOL license and check configuration. | |||
| Prisma SD-WAN (Ensure VNFs are upgraded as described in Pre-Upgrade Software Version Requirements.) | Self-configured | Customer (Action Required) | See Post-Upgrade Software Version Requirements for Prisma SD-WAN and VMware SD-WAN Devices. | |
| Versa | VOS (FlexVNF) | Self-configured | Equinix | BYOL: Equinix will auto-recover the devices with license and configuration. |
| Customer (Advisory) | BYOL: After recovery flow is complete, user must verify the license and configuration. | |||
| VMWare | SD-WAN | Self-configured | Customer (Action Required) | See Post-Upgrade Software Version Requirements for Prisma SD-WAN and VMware SD-WAN Devices. |
Cisco CSR1000v Licensing Issue
We are observing an issue causing Cisco CSR1000v licenses to de-registered because of a couple of known Cisco defects, resulting in the traffic bandwidth being throttled dramatically. The following two defects were identified as a possible cause:
