Order a Port

Important: Equinix Connect has been upgraded to make ordering your Internet Access Service faster and simpler. For information about ordering new connections, see Equinix Internet Access.

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You can order an Equinix Connect port for an Equinix IBX data center where you already have a cage or a cabinet. Equinix Connect is integrated with Equinix Customer Portal (ECP), so you can order the port after logging into your ECP account.

  1. Log into the Equinix Customer Portal.

  2. From the Orders & Tickets menu, choose Network Ports.

  3. From the Interconnection Catalog window, select Equinix Connect.

    Note: For the following steps, the ordering tool will guide you through the flow for ordering a port based on the assets that are assigned to your organization and account. The choices that are displayed are the ones that are relevant for your situation.

  4. In the Location section, identify the location for the new port.

    Note: You can select only the regions, metros, and IBXs where you have assets.

    • Region – Select the region for the new port

    • Metro – Select the metro

    • IBX – Select the IBX

    • Account – Select the account name

  5. In the Port Configuration section, provide details about the routing configuration for the new port.

    Tip: For more information about the items in this section, click Learn about these fields or Learn more. Help from Equinix Connect product documentation is displayed in a new tab.

    1. Select Single Port or Dual Port.

    2. Select the Port Speed.

      Prices are included with each port speed. The Order Summary in the upper right updates for each selection.

    3. Select the routing configuration:

      • For single-port configurations, select Static, Direct, or BGP.

      • For dual-port configurations, select Static, Direct, VRRP Static, VRRP Direct, or BGP.

      • For BGP, select the BGP Policy: Default Route, Full Route, or Default Route and Full Route.

  6. When you selected a port speed of 10Gbps, a window displays options for ordering the 10G port.

    Because Equinix Connect supports Link Aggregation Groups (LAG) with 10G ports, you must select an option:

    • Not part of a LAG – This port will not be part of a new LAG. No additional ports will be ordered.

    • Single/dual 10G port that will be part of a future LAG – Additional ports will not be included in this order.

    • Add more 10G ports to the new LAG – This port will be part of a new LAG, and more ports will be added to this order.

    • Combine this 10G port with an existing LAG – Add this port to an existing LAG that you choose from the LAG Info and LAG drop-down lists.

  7. Click Next in the lower right of the window.

    The Connection Details window is displayed.

  8. Select the IP Address type:

    • IPv4

    • IPv6

    • IPv4 and IPv6 dual stack

    A table displays the IP address subnet that will be provided to connect your device to the Equinix Connect network.

  9. Specify whether you need to purchase IP addresses from Equinix for the LAN that is typically behind your device.

    • Select Yes to purchase IP addresses.

      1. Select the IPv4 and IPv6 subnets to purchase. The Order Summary updates with the additional pricing.

      2. Download, complete, and upload the small addressing form to comply with requirements from the local Regional Internet Registry.

    • Select No, I will be using Provider Independent addressing if you plan to use your own IPv4 /24 or IPv6 /64 address ranges. You are not required to purchase additional IP addresses from Equinix.

      • LAN IPv4 Addresses – Enter the IPv4 LAN addresses, if applicable

      • LAN IPv6 Addresses – Enter the IPv6 LAN addresses, if applicable

      • ASN – Enter the ASN IP address, if applicable

  10. Enter the Bandwidth Minimum Commit value in Mbps to calculate your minimum monthly charges.

    • When traffic consumption is below this value, no additional charges are incurred.

    • When traffic exceeds this value in a given month, burst charges are added to the monthly fixed charges.

    • In some regions, you can apply a cap on the traffic to avoid additional billing by entering a Bandwidth Burst Cap value in Mbps. (Port speed is the default).

      The traffic consumption is measured as the greater of the inbound value or the outbound value (but not the combined inbound and outbound values).

    • In AMER and EMEA, you can enter a non-default value to cap (limit) the traffic. Permitted values can range between the bandwidth commit and the port speed.

      For example, if you do not want to incur additional fees above the bandwidth commit, you can enter a value equal to the bandwidth commit setting.

      Note: Additional burst fees can occur when you set a value above the bandwidth commit setting.

  11. Choose a Connection Service and a Media Type from the drop-down lists.

  12. In the Port section, specify the physical connection details for your ports.

    If you know the Patch Panel name, you can enter it directly. If you do not know the name, you can browse from your available selections, starting with Cage or Suite:

    • Enter a Patch Panel name – Search or enter a name or number.

    • Browse for a Patch Panel – Choose a value from the drop-down lists:

      • Cage or Suite

      • Cabinet

      • Patch Panel

      • Connecter type

    • Port A and Port B – Choose a value from the pull-down menu, or leave the default Next Available.

  13. Click Next.

  14. In the PO & Contact Information section, you can enter optional Purchase Order number and customer reference details.

    1. Click Add Purchase Order Number and Customer Reference information.

    2. Enter text or numbers in the Customer Reference Information field.

    3. Select an option from the list:

      • No purchase order number required

      • Add a new purchase order

      • Submit a Purchase Order exemption form

    This information displays in the order history page.

  15. In the Contact Information section, you can provide details about how to contact individuals with various responsibilities, including a Technical Contact, a general Notification Contact, an IP Administrator, and an IP Tech lead.

    • Ordering Contact – Review default information about the user who is logged in.

    • Technical Contact – Select one of the following:

      • Assign another user – Enter a name, or click Find and select a Technical Contact to browse from your company's directory

      • Assign myself

    • Equinix can call this number – You must choose an option from the drop-down list:

      • Never

      • Any time

      • During my business hours

  16. Review and approve information in the Terms & Conditions section:

    1. Complete Step 1, Agreements, by selecting View Order Terms.

    2. Review the Order Terms and click Close.

    3. Complete Step 2 by selecting one of the following:

      • I will sign – If you want to sign the order agreement electronically yourself.

      • Someone else will sign – If you want someone else to sign the order agreement, enter their email address.

      • Request Account Support – If you want Equinix support to help complete the order. Allow time for an account representative or sales representative to contact you.

    4. Click Next.

      The Review window is displayed.

    5. Review the order details and click Submit.

    A Success notification and reference number is displayed. You will also receive an email confirmation, and your order will appear on the ECP dashboard.

Use Wet-Signature to Approve Your Order

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When you receive an email confirmation containing a quote from Equinix, you can upload and return a printed, signed copy, referred to as a “wet signature,” to verify your order.

  1. Open the confirmation email that you receive from Equinix Service Desk, and click Review and sign.

    A browser window displays your Equinix Order, including a summary of the product descriptions, pricing, and total charges.

  2. From the Options pull-down list on the upper left of the window, choose Print, sign and upload.

  3. Click Continue in the Print, sign and upload window.

  4. In the pop-up window, review the 3 Simple Steps to Complete Signing This Agreement. Click X in the upper right corner.

  5. Click Next in the lower right of the Equinix Order browser window.

  6. In the Download, Print, and Sign pop-up window, click Download.

    The Enter Your Information window is displayed.

  7. Enter a name for the agreement document in the Enter Your Information pop-up window, and click Download.

    The agreement PDF is downloaded into your Downloads folder. By default, the filename includes the order number appended to the name that you entered.

  8. Locate the agreement PDF in your Downloads folder and print it. Sign the agreement where required, then scan and save it to your computer.

  9. In the Upload Your Signed Agreement window, click the Upload to submit button.

  10. Navigate to your scanned document and click Open.

    Your scanned document is uploaded and verified.

    A confirmation message displays the order name, along with a link to download a copy. A copy of the scanned document is emailed to you and Equinix.

A confirmation message displays the order name, along with a link to download a copy. In addition, a copy of the scanned document is emailed to you and Equinix.