Resellers

Reseller Order Flow Video

 

Equinix resellers can place orders and provision new Precision Time services for their customer end users, also referred to as sub-accounts. The resellers can also make changes to the time services for their sub-accounts. By using the impersonation feature, resellers can view the Precision Time portal and perform administrative tasks as their customers. For more information, see Reseller Impersonation.

In addition, a reseller's sub-account users can self-serve, creating new time services, changing them, and contacting the Equinix NOC on their own. However, sub-account users do not have access to pricing information. Also, they are not offered the option to review and accept the Order Terms and Product Policy documents.

Both resellers and sub-account users can use the Equinix Precision Time portal:

When a sub-account user's order is submitted successfully, email notification is sent to both the reseller and the sub-account user.

Pricing and Billing for Resellers and Their Sub-accounts

Resellers can view pricing information for new Precision Time services during the ordering process. Resellers can also view pricing details for existing Precision Time services that are included in the Services Inventory list.

Note: A sub-account is a non-billable user. Therefore, all devices and connections created by a sub-account are billed to the reseller.

IAM Prerequisites for Resellers

These prerequisites for Identity and Access Management (IAM) apply to resellers.

  1. The following permissions are required to access the Equinix Precision Time portal:

    • ept.service.admin

    • fabric.port.read

    • fabric.l2connection.create

    • fabric.l2connection.delete

    • fabric.l2connection.update

  2. One or more of these roles must be assigned:

    • role/finance.admin

    • role/finance.viewer

    • role/organization.admin

    • role/project.admin

  3. After signing into the portal, the reseller must choose the project with the Partner organization label.

IAM Prerequisites for Sub-accounts

These Identity and Access Management (IAM) prerequisites apply to reseller sub-account users.

  1. The following permissions are required to access the Equinix Precision Time portal:

    • ept.service.admin

    • fabric.l2connection.create

    • fabric.l2connection.delete

  2. After signing into the portal, the reseller sub-account user must choose the project with the Customer organization.

IAM Issues for Reseller Sub-Accounts