Note: To order a subscription, you need the Customer Portal permission for Smart View > Order Smart View. To learn how to request this permission, see Permissions.
To order Smart View in the Equinix Customer Portal:
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Log into the portal at customerportal.equinix.com.
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From the Orders and Tickets menu, select Smart View.
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Under Account, select a billing account.
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Under Smart View, click Add IBX(s).
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Select the data centers where you want a Smart View subscription, then click Done.
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Add any additional details that are relevant to your request. You can also use Upload File(s) to add attachments.
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Enter Customer Reference information.
Many companies have an internal ticketing system to track issues or track items ordered from Equinix. This field provides a place to enter your internal reference information, such as P.O. numbers, ticket numbers, or descriptive text. This information can be searched for on the Orders and Tickets History screen, and will also appear on any related invoices.
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Enter contact information:
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Select a Technical Contact for the order. This specifies who will be contacted for troubleshooting or clarification of the order.
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Select one or more Notification Contacts for the order. This specifies who will receive email notices about the status and pricing of the order.
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Click Submit.
Note: Allow 30 minutes to receive confirmation of your request. Once the order is confirmed, you can monitor the status on the Orders and Tickets History screen.
