Purchase Order Management

On the Purchase Order Management screen, you can view all the active and expired purchase orders that have been submitted to Equinix for your accounts.

To view purchase orders in the portal, you need either of the following permissions:

  • Install Base permissions

  • Billing and Payments permissions

For more information, see Permissions.

Note: You can only view accounts for which you've been granted permissions.

  1. From the Operations menu in the Customer Portal, choose Purchase Order Management.


  2. From the list of accounts, select an Account Name.

    Tip: To find a specific account, enter the account name or number in the Search box (enter at least 4 characters). If you cannot find a specific account, you might not have permissions for that account.

    All active purchase orders for the selected account are shown, ordered by start date:

    Note: By default, expired purchase orders are not shown. To view expired purchase orders, use the Status filter.

  3. To refine the list of purchase orders, click All Filters:

    You can filter by:

    • Product Category: All, Interconnection, Power, Services, Smart Hands, Space. (Some purchase orders are valid only for specific products; other purchase orders are valid for all products.)

    • Location (Some purchase orders are valid only for specific data centers.)

    • Status: Active, Expired.

    • Type: Standard, Blanket. (A Blanket purchase order can be used for more than one order.)

    • Charge Type: Monthly, One-time.

    Select one or more filters, then click Apply.

    Tip: Reseller Master Administrators have the ability to view their customers' purchase orders, search them by customer name or number, and download the details in CSV format.

  4. To save the displayed list to a file, click Download CSV. You can export a maximum of 100 purchase orders at a time.

  5. Click the Purchase Order number to access additional information:

    • In Billable orders tab, you can see the upcoming billable assets and orders linked to your purchase orders.

    • In Details tab, you can view more details for your purchase order such as purchase order details, and contact details.

For information about the Purchase Orders API, see the API Reference.

Tip: For assistance with your purchase orders, contact your CSM or the Global Service Desk (GSD).