Trouble Ticket | Equinix Product Documentation

If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket

Request

If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket

Authorizationstringrequired

Specify the Access token with prefix 'Bearer'.

Bodyapplication/json

customerReferenceNumberstring, <= 50 characters

You may use numbers and text in this field to enter reference information for your records. This will also appear in your reports and details. You may use this information to search for this content on the submitted requests page.

Example:"RQT0036422"

ibxLocationobject(IBX Location)required

IBX, Cage, Accounts and Cabinet information

Example:

{
  "ibx": "CH1",
  "cages": [
    { … }
  ]
}

contactsArray of objects, >= 2 characters(Contact Info)required

Use this array to pass ordering contact, notification contacts and technical contact. Ordering contact and notification contact are mandatory.Only one ordering contact, technical contact are allowed. One or more notification contacts are allowed. Ordering and notification contacts are always registered customers with the customer portal

Example:

[
  {
    "contactType": "ORDERING",
    "userName": "test"
  },
  {
    "contactType": "NOTIFICATION",
    "userName": "test"
  },
  {
    "contactType": "TECHNICAL",
    "userName": "test",
    "workPhone": "1111111",
    "workPhonePrefToCall": "ANYTIME",
    "mobilePhone": "1111111",
    "mobilePhonePrefToCall": "ANYTIME"
  }
]

attachmentsArray of objects(Attachment)

Use this to pass uploaded attachments. Attachments need to be uploaded using the attachments API

Example:

[
  {
    "id": "eb9ab7e9-3785-41e4-af24-74b8dc37b254",
    "name": "test.pdf"
  }
]

serviceDetailsobjectrequired

Use this object to pass all trouble related information.

Example:

{
  "incidentDateTime": "2019-04-10T13:45:59.123Z",
  "problemCode": "ms13",
  "serviceName": "OS Issue",
  "callFromCage": true,
  "additionalDetails": "test"
}

Payload

{
  "customerReferenceNumber": "RQT0036422",
  "ibxLocation": {
    "ibx": "CH1",
    "cages": [ … ]
  },
  "serviceDetails": {
    "incidentDateTime": "2019-04-10T13:45:59.123Z",
    "problemCode": "ms13",
    "serviceName": "OS Issue",
    "callFromCage": true,
    "additionalDetails": "test"
  },
  "contacts": [
    { … },
    { … },
    { … }
  ],
  "attachments": [
    { … }
  ]
}

Responses

Created Trouble Ticket Order Successfully

Bodyapplication/json

OrderNumberstring

Order Number

Example:"1-108124419634"

Response

{
  "OrderNumber": "1-128726682521"
}

If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket

Request

Headers

Responses