Case Management API | Equinix Product Documentation

Modify a ticket by ID

This method adds a note to a ticket by ID.

Security

BearerAuth

idstring, [ 8 .. 100 ] characters(CaseOrOrderNumber)required

Case or Order Number.

Example:ex: 11150929 or 1-204976070710

Bodyapplication/json

textstring, [ 1 .. 4000 ] charactersrequired

Enter any modification details/additional notes to the technician.

Example:"This is a notes!"

attachmentsArray of objects, [ 0 .. 5 ] items(Attachments)

File(s) attached to the trouble ticket. e.g. picture of broken device, scanning of a bill or charge, etc...

Payload

{
  "attachments": [
    { … }
  ],
  "text": "This is a test notes!"
}

OK

Bodyapplication/json

ticketIdstring, [ 8 .. 100 ] characters(CaseOrOrderNumber)

Case or order number.

Example:"ex: 11150929 or 1-204976070710"

successboolean

Indicates whether the modification or reply was successful.

Example:true

Response

{
  "ticketId": "ex: 11150929 or 1-204976070710",
  "success": true
}