Case Management API | Equinix Product Documentation

Get email details by email ID and case number

Request

This method retrieves email details by email ID and case number.

Security

BearerAuth

Path

caseNumberstring, = 8 characters(CaseNumber)required

Case Number.

Example:11150929

emailIdstring, = 18 characters(EmailId)required

Email ID.

Example:02s7z00000D30lZAAR

Payload

// No request payload

Responses

OK

Bodyapplication/json

orderIdstring

Identifier of the order/case the email is associated with.

Example:"11768081"

createdDateTimestring, (date-time)

Date and time the email was created.

Example:"2026-06-26T08:27:45.000+0000"

subjectstring

Subject of the email.

Example:"Portal Support Ticket: General Inquiry - Case 11768081"

email_contentstring

HTML Body content of the email.

Example:"Write an email"

FromAddressstring

Email address of the email author.

Example:"abc@equinix.com"

ToAddressstring

Semi-colon separated email address(es) of the email recipients.

Example:"xyz@example.com"

CCAddressstring

Semi-colon separated email address(es) of the email CC recipients.

Example:"opq@example.com"

Response

{
  "orderId": "11768081",
  "createdDateTime": "2026-06-26T08:27:45.000+0000",
  "subject": "Portal Support Ticket: General Inquiry -  Case 11768081",
  "email_content": "Write an email",
  "FromAddress": "abc@equinix.com",
  "ToAddress": "xyz@example.com",
  "CCAddress": "opq@example.com"
}