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定价和发票

Smart Hands 服务提供现场技术支持，包括设备安装、故障排除和维护等。了解 Smart Hands 服务的计费方式，并学习如何解读您的账单。

智能定价​

Smart Hands 服务按工时和材料计费，费用按小时计算（以 30 分钟为单位）。使用零件或特殊服务情况可能产生额外费用。

主要定价详情：

  • 非营业时间收费标准：对于非 24/7 全天候 IBX 地点，在标准营业时间之外提出的请求可能会按更高的收费标准计费。
  • 灵活排班：按排班工作可享受折扣时薪。
  • 固定价格服务：某些活动，例如报告生成，都有固定的价格。
  • 加急或紧急请求：标记为紧急的请求可能会产生额外的固定费用。
  • 电力服务：诸如电路通电或断电之类的任务按固定费用计费，费用为每条电路标准小时费率的四分之一。不另行收取人工费。
  • 按笼计费：费用按笼收取。涉及多个笼子的服务必须分别提交工单。不同笼子的工单不能合并到同一份申请中。
提示

如果您提前购买 Smart Hands 服务时长，即可享受 5% 至 40% 的折扣。如果您选择灵活排班选项，则每小时费用也会有折扣。详情请参阅Smart Hands 支持计划。

多名技术人员的收费​

大多数智能维修服务请求都由一名技术人员处理。但是，根据工作范围和现场情况，某些任务可能需要额外的技术人员。

在这种情况下，费用将根据每位技术人员输入的工时计算。这确保账单反映完成您的请求所需的全部工作量。您可以在向 Equinix 提交请求之前查看定价详情。

关键细节：

  • 默认由一名技术人员完成：大多数请求由一名技术人员完成。
  • 根据需要增派技术人员：复杂的工作可能需要额外的技术人员。
  • 按工时计费：费用根据每位分配到的技术人员记录的时间计算。
  • 透明定价：提交申请前会显示预估费用。

多项活动的收费​

对于包含多项服务的单次 Smart Hands 服务订单，计费方式如下：

  • 最低收费：首次使用智能手部护理服务需至少消费 30 分钟。
  • 时间记录：IBX运营团队在完成每项活动时，都会记录处理该请求所花费的实际时间。
  • 额外收费：只有当总使用时间超过 30 分钟时才会再次收费，如下例所示。
Actual Time Logged by OpsBilled Amount
Activity 110 minutes30 minutes
Activity 25 minutes0 minutes
Activity 315 minutes0 minutes
Activity 425 minutes30 minutes
Totals55 minutes60 minutes

发票​

您可以使用客户门户中的“账单历史记录”屏幕查看和下载 IBX 数据中心部署的 Smart Hands 费用。

提示

有关更详细的步骤和计费信息，请参阅计费。

要下载您的 Smart Hands 发票活动，请转到菜单中的“操作”，然后选择“账单历史记录”。

Smart Hands的发票样本​

注意

Smart Hands 的费用在“产品”列中标记为“服务”。

IBX正常工作时间内的活动​

Use CaseSmart Hands Product DescriptionDetails
Standard Smart Hands request to install cables/equipment during business hoursSmart Hands – Normal Working Hours – Install/Move Jumper to PPNormal Working Hours describes activities completed during the normal business hours of the IBX data center. Quantity shows the number of hours billed by the technician. Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00.

IBX 工作时间之外的活动​

Use CaseSmart Hands Product DescriptionDetails
Standard Smart Hands request to install cables/equipment after hoursSmart Hands – After Working Hours – Install/Move Jumper to PPAfter Working Hours describes activities completed after the normal business hours of the IBX data center. Quantity shows the number of hours billed by the technician. Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00.

购买支持计划​

预付援助计划：

月度支持计划：

Use CaseSmart Hands Product DescriptionDetails
Purchase of a Prepaid Smart Hands Support PlanPrepaid Smart Hands HoursQuantity is always 1.00 (for one Prepaid Smart Hands Support Plan)
Purchase of a Monthly Smart Hands Support PlanMonthly Smart Hands Support Plan – 1 Month RolloverQuantity is always 1.00 (for one Monthly Smart Hands Support Plan). 1 Month Rollover shows that the plan hours were purchased to roll over the unused hours to the next month
Purchase of a Prepaid Smart Hands Support Plan valid for a single IBXPrepaid Smart Hands Hours – IBX SpecificIBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan – IBX Specific.)
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBXMonthly Smart Hands Support Plan – IBX SpecificIBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.)
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX with 1 Month Rollover hoursMonthly Smart Hands Support Plan – IBX Specific – 1 Month RolloverIBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). 1 Month Rollover – For plans that include 1 month of rollover hours. Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.) – 1 Month Rollover

一次性活动费用​

Use CaseSmart Hands Product DescriptionDetails
One-Time Fixed Price Smart Hands for Cage Access ReportSmart Hands One-Time (Cage Access Report)This is a one-time, non-recurring cost. Cage Access Report is the name of the Fixed Price Service. Unit Price shows the Fixed Price.

经常性活动费用​

Use CaseSmart Hands Product DescriptionDetails
Monthly Recurring Smart Hands for Cage Access ReportSmart Hands Recurring Activity – Cage Access Report – MonthlyMonthly recurring activities are completed every month on the date for when the activity was requested. Recurring Smart Hands shows the name of the Recurring Smart Hands Activity. For Fixed Price Smart Hands, Quantity is always 1.00. Unit Price shows the Fixed Price. Note: If prepaid Support Plan Hours were used, Unit Price shows 0.00.

一次性固定价格费用​

注意

如果您超出支持计划工时，发票上的“产品描述和详细信息”列将显示“超额”。

Use CaseSmart Hands Product DescriptionDetails
Fixed Price Recurring Smart Hands – Debiting Support PlanCage Access Report – MonthlyThe One-time Fixed Price Smart Hands for a cage access report. The Smart Hands – Fixed Price Charges shows the debit against the Fixed Price Smart Hands activity due to debiting the support plan. Quantity is 1.00. Unit Price is the fixed price for the activity. Unit Price shows the debiting of the Fixed Price associated with the Smart Hands activity* Unit Price denoted within () shows automatic debit from an existing/ current support plan. Note: Hours purchased with a Support Plan can be used during business hours and after business hours.

获取帮助​

  • 如果您对发票或您的帐户有任何具体问题，请发送电子邮件至我们的账单团队。
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