EDP服务水平
管理存储
可利用性
托管存储有一个服务可用性，取决于变体和类型。
| Variant | Type | Availability (%) |
|---|---|---|
| Object | Performance Dev-Test | 99.95 % |
| Performance Standard | 99.99 % | |
| Performance Multi site | 99.995 % | |
| File | Standard | 99.99 % |
| RPO=0 | 99.995 % | |
| Block | 99.99 % |
服务请求
以下标准变更可以通过服务门户作为服务请求来申请。
| Request Name | Description | Included/Additional 1 |
|---|---|---|
| Change allow list for Object storage | Add or Delete an IP-address to the Object storage allow list | Included |
| Increase quota for Object storage | Increase the quota for Object storage Performance | Included |
| Create file share for File storage | Creating a new file share within a tier for File storage | Included |
| Delete file share for File storage | Deleting an existing File share for File storage | Included |
| Storage-tier-migration for File storage | Migrating an existing File share to another tier for File storage | Additional |
| Create file share for File storage RPO=0 | Creating a new file share within a tier for File Storage RPO=0 | Included |
| Delete file share for File storage RPO=0 | Deleting an existing File share for File storage RPO=0 | Included |
| Storage-tier-migration for File storage RPO=0 | Migrating an existing File share to another tier at File storage RPO=0 | Additional |
| Create storage volume for Block storage | Creating a new storage volume within a tier for Block storage | Included |
| Delete storage volume for Block storage | Deleting an existing storage volume for Block storage | Included |
| Storage-tier-migration for Block storage | Migrating an existing storage volume to another tier for Block storage | Additional |
注意
(¹) 已包含表示该请求是服务的一部分，无需额外实施成本。附加表示该服务请求需要额外成本，且其执行需要在服务门户中获得批准。
上表中未列出的所有变更均可由客户在服务请求模块中选择变更来请求。Equinix 将进行影响分析，以确定该变更是否可以实施，并确定相关成本和准备时间。
维护
计划内的维护每季度进行一次，作为指定维护窗口期间的标准操作。这些事件由 Equinix 变更管理部门宣布。
对于紧急维护，由于出现可能严重影响服务的交付、稳定性或安全性的意外情况（如影响较大的安全威胁），Equinix 保留偏离以下维护时间表的权利。在这种情况下，可以立即安排紧急维护，之后将通知您维护将在何时进行。
维修的标准窗口是--
- 工作日：19.00 - 07.00时
- 周末和节假日：19.00 - 07.00时
请参阅维护和支持 – Equinix 数据平台，了解故障处理和相关信息。
备份还原
Equinix备份和恢复服务在一个服务级别提供。
可利用性
| Availability Level | Availability (%) | Implementation |
|---|---|---|
| Standard | 99.9 % | Within 1 data center |
服务请求
以下标准变更可以通过服务门户作为服务请求来申请。
| Request Name | Description | Included/Additional 1 |
|---|---|---|
| Disk Restore | Restore a virtual disk | Additional |
| VM Restore | Restore the VMs | Additional |
| Adjust back-up scheme | Change the VM back-up schedule | Additional |
| Adjust NAS back-up scheme | Change the NAS back-up schedule | Additional |
| Restore a File share | Restore of a full file share | Additional |
：：：笔记 “包含”表示该请求是服务的一部分，无需额外实施费用。“附加”表示该服务请求需要额外费用，且其执行需要在服务门户网站获得批准。
上表中未列出的所有变更均可由客户在服务请求模块中选择变更来请求。Equinix 将进行影响分析，以确定该变更是否可以实施，并确定相关成本和准备时间。 :::
响应和解决时间
| Priority | Response Time1 | Resolution Time | Execution of Work | SLA2 |
|---|---|---|---|---|
| P1 | < 15 min | < 8 hours | 24/7 | 95% |
| P2 | < 30 min | < 16 hours | Service window | 95% |
| P3 | < 60 min | < 48 hours | Service window | 95% |
笔记：
（¹）登记事件和联系Equinix托管服务专家之间的时间。
（²）SLA是指反应和解决时间。
维护
维修的标准窗口是在工作日、周末和节假日的8点至18点。
注意
Equinix提前计划和宣布的维护不计入服务的可访问性。
要查看我们的事件优先级矩阵，并了解有关我们在处理故障时的影响和紧急程度评估的更多信息，请参阅维护和支持 - Equinix 数据平台。