服务水平 - EBC Flex
可利用性
该服务的可用性水平如下表所示。
| Availability Level | EBC Variant | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|---|
| Standard (with Managed Backup) | Flex, ST | 99.95% | Within 1 data center | 4–24 hours¹ | 8 hours² |
| Standard (with EBC Availability) | Flex, ST | 99.95% | In multiple data centers | 1–12 hours | 30 min |
| Premium | ST | 99.99% | In multiple data centers | 0 min | 30 min |
笔记：
¹ 默认为 24 小时。
² 时间取决于数据量。
服务请求
您可以通过服务门户以服务请求的形式请求以下标准变更。
| Request Name | Description | Included/Additional¹ |
|---|---|---|
| Expand storage within existing Tier | Increasing the quota of a storage tier. | Included |
| Expand compute capacity | Expanding the Decreasing Units (vCPU + vRAM) of a VDC in Shared EBC. | Included |
| Add a single public IPv4 address | Adding a single Public IPv4 address to the VDC Edge (max. 15 addresses). | Additional |
| Add single Public IPv4 block | Adding one Public IPv4 address block to the EBC customer platform (max. one /27 block per three months). | Additional |
| Add external network | Adding an external network to a VDC. | Additional |
| Expand the number of internal networks | Increase the number of available networks within a VDC (five networks per application). | Included |
| Add/remove Edge | Adding a new edge in a VDC. | Included |
| Change size of Edge | Changing the size of an edge in a VDC. | Included |
| New VDC | Adding an extra VDC. | Included |
| Terminate VDC | Deleting a customer VDC (customer must have deleted the data). | Included |
| Change external access VCD API | Changing the access to the VCD API. | Additional |
笔记：
¹ “包含”表示该请求是服务的一部分，无需额外实施费用。“额外”表示该服务请求需要额外费用，且其执行需要在服务门户中获得批准。
您可以通过在服务请求模块中选择“更改”来请求上表未列出的所有更改。Equinix 将进行影响分析，以确定该更改是否可以实施，并确定相关的成本和交付周期。
有关故障处理和相关信息，请参阅维护和支持。