Service Levels – EBC Core
可利用性
| Availability Level | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|
| Standard | 99.9% | Within 1 data center | 24 hours | 8 hours 2 |
| Premium (only possible with EBC ST) | 99.95% | In multiple data centers | 4 hours 1 | 4 hours 1 |
笔记：
- 对于较低的 RPO 和/或 RTO 值，需要定制设计
- 上述时间取决于数据量
服务请求
| Request Name | Description | Service Request / Change |
|---|---|---|
| Expand storage within existing EBC-core tier | Increasing the data store of a storage tier | Service Request1 |
| Request storage new tier | Requesting storage for a tier that is not yet available for the customer | Service Request |
| Migrate storage tier | Moving customer data to another tier | Service Request |
| Expanding Core compute capacity | Adding host(s) for increasing the vCPU or vRAM capacity of a single cluster in EBC Core | Service Request |
| Add only Public IP4 block | Add one Public IP-v4 address block on the EBC customer platform (max. one / 27 block per three months) | Change2 |
| Add VLAN | Adding a VLAN to an EBC customer platform | Change |
| Create IPsec VPN for management | Create an IPsec VPN management network | Change |
| Create management account | Creating a new management account for operational management within the customer platform | Service Request |
| Change management account | Changing the characteristics of a management account for operational management within the customer platform | Service Request |
| Remove management account | Removal of a management account for operational management within the customer platform | Service Request |
| Change of management role | Adjusting group memberships of a management account for operational management within the customer platform | Change |
笔记：
-
服务请求是通过Equinix服务工具提出的标准请求。
-
改变意味着需要联系用户来检索额外的数据。
有关故障处理和相关信息，请参阅维护和支持。