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IBX Health and Safety Guide

Before visiting an IBX​

At Equinix, Environment, Health, and Safety are top priorities. To help you prepare for your visit, we recommend watching the following video or reading the Health and Safety Guide.

Watch the IBX Environment, Health, and Safety video​

This short video provides an overview of key safety practices. Use the YouTube settings to adjust the caption language.

https://www.youtube.com/watch?v=8SwbOiCGsWI

Captions are available in the following languages:

  • Deutsch (German)
  • English (US)
  • Español (Spanish)
  • Français (Canadian French)
  • Français (European French)
  • Italiano (Italian)
  • Nederlands (Dutch)
  • Polski (Polish)
  • Português (Brazilian Portuguese)
  • Pусский (Russian)
  • Suomi (Finnish)
  • Svenska (Swedish)
  • Türkçe (Turkish)
  • български (Bulgarian)
  • 한국어 (Korean)
  • 中文 (Chinese Simplified)
  • 日本語 (Japanese)
  • and many others through YouTube's auto-translate feature.
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Read this Health and Safety Guide​

This guide outlines key procedures, responsibilities, and site-specific risks. Please review it before beginning any work or entering operational areas.

Emergency Preparedness​

  • Upon arrival, review the site map to locate:
    • Emergency exits
    • Assembly points
    • Fire alarm activation points
  • Signage and lighting:
    • In a power outage, emergency lighting will guide you to exits.
    • Fire alarm points are typically located near entry/exit doors.
    • Safety signs are displayed throughout the site.
    • If unclear, ask your host or an Equinix team member.

Fire and Evacuation​

  • Fire alarm testing:
    • Periodic tests may occur during your visit.
    • Confirm test schedules with your Equinix host.
    • No evacuation is needed during scheduled tests.
  • In case of fire:
    • Activate the alarm by breaking the glass at the nearest fire point.
    • Proceed immediately to the designated emergency assembly point.
    • Do not attempt to extinguish the fire.
    • Follow instructions from Equinix staff or emergency personnel.
    • Use marked escape routes.
    • Do not collect personal belongings or re-enter the building until cleared.

First Aid and Medical Assistance​

  • AED Units are available on-site. Ask Security or Equinix staff for the nearest location.
  • First aid kits and eyewash stations are located throughout the facility.
  • In case of injury:
    • Contact Security or your host.
    • Seek help from a certified Equinix First Aider or Responder.
    • All incidents, no matter how minor, must be reported.

Personal Protective Equipment (PPE)​

  • Wear suitable, flat, secure, and comfortable shoes.
  • Follow your employer’s PPE guidelines and posted signage.
  • Comply with task-specific risk assessments.

Safe Work Practices​

  • Work Area Safety:
    • Store materials only in approved areas.
    • Dispose of waste at designated disposal zones.
    • Ask for help when needed.
  • Work Authorization:
    • Only perform tasks you are trained for.
    • Inform a colleague or Equinix staff if working alone.
  • Equipment Use:
    • Inspect all tools and equipment before use.
    • Do not use Equinix equipment without prior approval.
    • For tools (e.g., ladders, server lifts, hand tools), contact Security and sign the Loan Tool Register. A member of the Operations team will be able to assist.
  • Work Area Safety:
    • Areas where customer or contractor work is being carried out must be clearly marked with appropriate signage.
    • Display warning signs in areas under maintenance.
    • Do not enter restricted areas unless authorized.
    • Stay alert to vehicle movement around the facility.

Perishable Goods​

Perishable goods are not permitted for delivery, receipt, storage, or handling through IBX loading bays or by onsite logistics teams. Our loading bay operations are designed exclusively to support the receipt and movement of customer IT equipment and related infrastructure. As our facilities are not equipped to accommodate the specific storage, temperature control, hygiene, or handling requirements associated with perishable items, acceptance of such goods may create operational, health, and facility-related risks.

Customers who require perishable items onsite should arrange for these to be brought into the facility as hand-carried deliveries through the reception or lobby areas, in accordance with site procedures.

Customers requiring use of the loading bay to transport perishable goods to their designated flex space or office space must submit an inbound shipment request and comply with all applicable site access and loading bay procedures. The customer or their authorized representative must be present in the lobby/loading bay to receive the shipment.

If an unannounced perishable shipment is accepted in error by Logistics or Security, the customer must collect it promptly, and IBX assumes no responsibility for its condition, storage, handling, or safety.

Smoking and Welfare Facilities​

  • Smoking:
    • Permitted only in designated areas.
    • Fully extinguish cigarettes after use.
  • Welfare Amenities:
    • May include canteen, restrooms, hot desks, rest areas, and meeting rooms.
    • For more information, contact your Equinix host.

Need Help?​

For any questions or assistance during your visit, please reach out to your Equinix host or a member of the site team.

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