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System Alert Notification Formats

If notifications are enabled for a system alert, the system notifies recipients (in near real time) whenever the alert is triggered. Notifications can be sent by email and/or SMS text.

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To learn how to enable or disable notifications, see Configuring System Alert Settings.

A system alert notification contains the following information:

  • Location – IBX location where the alert was triggered.
  • During Maintenance – Indicates whether the alert was generated during a maintenance event. See Notifications During Maintenance.
  • Section – Data section category for which the alert was activated.
  • Asset Type – Type of asset, including its unique Asset ID.
  • Tag Display Name – Event type chosen during creation of the alert.
  • Alert Trigger – Reading of alert generation condition.
  • Current Reading – Reading recorded from existing state of the alert.
  • Date and Time of Occurrence – Date and time of alert activation, in the IBX's local time zone.

The notification formats differ slightly for the various data sections, as described below.

Mechanical and Electrical System Alert Notifications​

Email​

  • Location – IBX
  • During Maintenance – 'Yes' or 'No' depending on whether the alert was triggered during maintenance
  • Email Alert Description – Section/ Asset Type/ Tag Display Name: Alert Trigger
  • Current Reading – Current reading in platform
  • Date and Time of Occurrence – format: DD–Month–YYYY hh:mm Timezone

Example:

Location: NY4

During Maintenance: No

Alert Description: Heartbeat electrical / circuit:945381/NORMAL/loadonbypass

Current Reading: NORMAL

Date and Time of Occurrence: 09-January-2022 22:41 Eastern Standard Time

SMS​

  • SMS Alert Description – Section/ Asset Type/ Tag Display Name: Alert Trigger
  • Current Reading – Current reading in platform

Environmental and Power System Alert Notifications​

Email​

  • Email Alert Description – Section/ Asset Type/ Tag Display Name: Alert Trigger
  • Current Reading – Current reading in platform

SMS​

  • SMS Alert Description – Section/ Asset Type/ Tag Display Name: Alert Trigger
  • Current Reading – 'Now At' current reading in platform