# Alerts Overview

Smart View provides a single place to see, configure, and manage all of your alerts. Alerts are grouped by type:

* **System Alerts** - System Alerts are Equinix-defined alerts for Mechanical and Electrical assets. They are standardized across all IBX data centers. Alert definitions are pre-defined and cannot be changed. See the [Mechanical System Alerts Reference](https://docs.equinix.com/smart-view/alerts/mech-alarms-ref.md) and the [Electrical System Alerts Reference](https://docs.equinix.com/smart-view/alerts/elec-alarms-ref.md) for alarm definitions.

* **Power Alerts** - Power Alerts are customer-defined alerts for asset-level power draw; for example, cage, cabinet, or circuit draw. Equinix is not notified when your Power alerts activate.

* **Environmental Alerts** - Environmental Alerts are customer-defined alerts for temperature and humidity. Equinix is not notified when your Environmental alerts activate. Note: Smart View Environmental Alerts are only available to customers with existing Customer-owned Smart View Wifi environmental sensors that are already installed in their cage(s). This product is not available for new installations.

> **Note**
>
> System Alerts and Custom Alerts used to be on separate sections of the Smart View Portal. They now share one location and experience.

## Viewing Alerts[​](#viewing-alerts "Direct link to Viewing Alerts")

The *View Smart View Data* permission is required to access the Smart View Dashboard. If you do not have access, click **Request Access** to contact your administrator. For more information, see [Smart View Permissions](https://docs.equinix.com/smart-view/smart-view-permissions.md).

To view Alerts:

1. Sign in to the [Customer Portal](https://portal.equinix.com) and navigate to Smart View

2. In the *Monitor* section of the global navigation menu, click **Smart View**.

   ![Smart View Location in the Global Navigation](https://docs.equinix.com/assets/images/dashboard-global-nav-4784c8ffc886802b46e4d96e75d29be6.png)

3. From the *Alerts* drop-down, click **Alerts Center**.

   ![](https://docs.equinix.com/assets/images/overview-alert-center-a6a61ea476f3199b9f09acecddcfdf1f.png)

The Alerts Center shows triggered alerts for your assets. The system delivers 99.9% of all system alert notifications within 60 seconds after collecting the alarm-able reading from a sensor in the data center. By default, the screen shows Active alerts for the Last 24 hours across all of your IBX data centers and accounts.

![](https://docs.equinix.com/assets/images/overview-alerts-page-4ade3e323dcdfb6f6bd90188ed2a1ad9.png)

Use the controls above the map to filter what you see. The map, chart, tabs, and tables all update to match.

| Control     | Description                                                                                                                                                          |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| IBX/Account | Show alerts for a specific IBX data center or account.                                                                                                               |
| Status      | Show Active alerts, Inactive (resolved) alerts, or both.                                                                                                             |
| Time range  | Choose the period to display (for example, Last 24 hours).                                                                                                           |
| All Filters | Opens the filter drawer with all available filters: IBX/Location, Status, Time range, and System Alerts Category. The category filter applies only to System Alerts. |
| Reset       | Clears all filters and returns to the default view.                                                                                                                  |

### Map and Alert Chart[​](#map-and-alert-chart "Direct link to Map and Alert Chart")

The map displays red circles at IBX locations with active alerts; the number inside is the count of active alerts. Hover over a circle to see the count by alert type. Click **Reset Map** to return to the default view. Click **Legend** to see what the symbols mean.

The *Number of Alerts* chart is a line chart of alert counts over the selected time range, with separate lines for System, Power, and Environmental alerts.

### The Alerts Table[​](#the-alerts-table "Direct link to The Alerts Table")

The *Alerts Table* has a tab for each type of Alert: System Alerts, Power Alerts, and Environmental Alerts. Click a tab to see that type of alert. The red badge on each tab shows its number of active alerts. The table shows 10 items per page by default; use the page controls at the bottom to change pages or the number of items per page.

## Viewing Alert Details[​](#viewing-alert-details "Direct link to Viewing Alert Details")

Click an alert to see its details.

![](https://docs.equinix.com/assets/images/overview-alert-details-0f891257680c4219bbade53af0f5ca3a.png)

The *System Alert Details* contains:

* The asset name and type, a map of the IBX location, and the IBX, account, asset/location, data point, threshold type, current value, threshold, and alert trigger.

* *Status* The history of this alert on this asset for the last year. Inactive rows show when the system resolved the alert.

* *Affected Assets* – The downstream assets affected by the alert, grouped by location.

If the alert is a System Alert, click **Manage notifications for this Alert** to change who is notified about this alert.

If the alert is a Power Alert or Environmental Alert, click **Alert Settings** to mange the alert and its notifications.

Click **Back** to return to the table.

## Managing Alerts[​](#managing-alerts "Direct link to Managing Alerts")

To view and manage alert settings, click **Manage Alerts**.

From *Alert Settings* you can:

* Manage notifications for [System Alerts](https://docs.equinix.com/smart-view/alerts/system-alerts.md).
* Create, edit, enable, disable, and delete your [Power Alerts](https://docs.equinix.com/smart-view/alerts/power-alerts.md).
* Create, edit, enable, disable, and delete your [Environmental alerts](https://docs.equinix.com/smart-view/alerts/environmental-alerts.md).

## Smart View APIs[​](#smart-view-apis "Direct link to Smart View APIs")

You can also retrieve alerts from the API using the [`/smartview/v2/systemAlerts/search`](https://docs.equinix.com/api-catalog/smartviewv2/dcim-system-alert/postalerts.md) endpoint.