Environmental Alerts

Environmental Alerts are customer-defined alerts for temperature and humidity. Unlike System Alerts, you define Environmental Alerts. They activate when the triggering condition becomes true for the assets you choose.

Event Types	Thresholds
Temperature	Exceeds, falls below, or is outside an acceptable range for a temperature value of in degrees Fahrenheit or Celsius.
Humidity	Exceeds, falls below, or is outside an acceptable range for a relative humidity value as a percent.

Equinix is not notified when your Environmental alerts activate.

note

Smart View Environmental Alerts are only available to customers with existing Customer-owned Smart View Wifi environmental sensors that are already installed in their cage(s). This product is not available for new installations.

You can view your Environmental Alerts from the Alerts page in the Customer Portal.

The Environmental Alerts table shows alerts for the last 24 hours across all of your IBX data centers and accounts.

Column	Description
IBX/Account	The IBX code and the account the alert belongs to.
Category
Asset/Location	Asset or Location being monitored.
Data Point	The condition being monitored, such as Humidity Level Above.
Trigger Value	The current value that triggered the alert.
Status	Active while the alert condition is true. Inactive after the condition resolves. Inactive alerts move to history; the system retains historical alert data for one year.
Last Triggered	Date and time of the last trigger of the alert, shown in your local time zone. To change the time zone, see User Preferences.

Click on an alert to see the Alert Details.

Creating an Environmental Alert

To create an Environmental Alert:

1. On the Alerts screen, click Create Alert and choose Environmental Alerts.

   

2. Specify type and parameters of the Environmental Alert.

   • Choose the Event Type: Temperature or Humidity.
   • Then set the Threshold Condition: select from Exceeds, Falls Below, or Set the acceptable range from, and enter a value or values.

3. In the Account and Location section, select the account and location (IBX), then select the Assets to Monitor. The asset list is available after you choose an event type.

   .

4. Click Next.

5. Add notification recipients for the alert (optional). To find contacts, either use the Search for a contact, field or click Add From Directory. For each new recipient, select the Email and/or SMS communication channel. You can add up to 25 recipients.

   

6. Click Submit.

After you create an alert, it is automatically Enabled.

Environmental Alert Notification Format

A notification for an Environmental alert contains:

• Location – IBX location where the alert was triggered.
• During Maintenance – Whether the alert was generated during maintenance: Yes or No.
• Alert Description – Section, Asset Type (including its unique Asset ID), Tag Display Name (the event type you chose), and Alert Trigger.
• Current Reading – The reading when the alert triggered.
• Date and Time of Occurrence – In the IBX’s local time zone, format: DD-Month-YYYY hh:mm Timezone.

Environmental Alerts Settings

You can manage or change your Power Alerts from Alert Settings. To access the Alert Settings page, click Manage Alerts.

On the Alert Settings page you can:

• View the settings for each configured system alert
• Change the alert definitions
• Enable or disable the alert
• Turn alert notifications on or off
• Add or remove recipients

Use the Search field, or the IBX/Account, Category, Asset Type, and All filters to find specific alerts.

Column

Column	Description
IBX/Account	The IBX code and the account the alert belongs to.
Category
Zones	The zones being monitored.
Data Point	The condition being monitored, such as Humidity Level Above.
Alert Trigger	The value that triggers the alert, such as <50% or 18°C.
Created On	Date and time the alert was created.
Status	Enabled or Disabled.

Editing an Environmental Alert

1. On Alerts Settings page, click Environmental Alerts.

2. Locate the alert you want to change.

3. Click the ellipsis (…) and choose Edit Alert Settings.

4. Update the Event Type and Parameters and the Notification Recipients and click Submit to save your changes.

Enable or Disable an Environmental Alert

A disabled alert does not trigger until you enable it again.

1. On Alerts Settings page, click Environmental Alerts.

2. Locate the alert you want to change.

   • To change one alert, click the ellipsis choose Disable Alert or Enable Alert.
   • To change several alerts, click the checkboxes for the alerts, then click Disable Alerts or Enable Alerts.

Deleting an Environmental Alert

Deleting an alert permanently removes it, and no future alerts of this type are generated.

1. On Alerts Settings page, click Environmental Alerts.

2. Locate the alert you want to change.

   • To delete one alert, click the ellipsis choose Delete Alert.
   • To delete several alerts, click the checkboxes for the alerts, then click Delete Alerts.