Smart Hands Order - Other

Prerequisites

1. To get Smart Hands details, you must have Smart Hands permission.

2. Authenticate - Submit your user credentials, Client ID, and Client Secret for OAuth2 authentication. Refer to API Authentication for instructions on how to call the OAuth API to validate and authenticate your credentials.

3. Get Smart Hands Types - Send a GET request to the /v1/orders/smarthands/types endpoint to get all Smart Hands order types. You may skip this step if you already know the Smart Hands order type.

4. Get Location Information - Send a GET request to the /v1/orders/smarthands/locations endpoint to retrieve available IBX locations that you have access to. You may skip this step if you already know the location information.

Order Smart Hands: Other

To request an unlisted Smart Hands order at an IBX location where you have Smart Hands ordering permission, send a POST request to the /v1/orders/smarthands/other endpoint.

Example cURL for Smart Hands: Other order without additional information, attachments, or contacts:

curl -X  
POST "https://api.equinix.com/v1/orders/smarthands/other"  
-H "content-type: application/json"  
-H "authorization: Bearer <token>"  
-d '{  
    "ibxLocation": {  
    "ibx": "AM1",  
    "cages": [  
      {  
        "cage": "AM1:0J:00JD11",  
        "accountNumber": "126854"  
      }  
    ]  
  },  
  "serviceDetails": {  
    "scopeOfWork": "The camera vision tends to blur from 10pm-2am every night. Spend the night in the cage to monitor what the issue is."  
  },  
  "schedule": {  
    "scheduleType": "SCHEDULED_MAINTENANCE",  
    "requestedStartDate": "2019-08-30T22:00:49.776Z",  
    "requestedCompletionDate": "2019-08-31T22:00:49.776Z"  
  },  
  "contacts": [  
    {  
      "contactType": "ORDERING",  
      "userName": "johndoe"  
    },  
    {  
      "contactType": "TECHNICAL",  
      "userName": "johndoe",  
      "workPhonePrefToCall": "ANYTIME"  
    },  
    {  
      "contactType": "NOTIFICATION",  
      "userName": "johndoe"  
    }  
  ]  
}'

Example cURL for Smart Hands: Other order with additional information, attachments, and contacts:

note

Before creating an order with attachment, call the Attachments File endpoint.

curl -X  
POST "https://api.equinix.com/v1/orders/smarthands/other"  
-H "content-type: application/json"  
-H "authorization: Bearer <token>"  
-d '{  
    "ibxLocation": {  
    "ibx": "AM1",  
    "cages": [  
      {  
        "cage": "AM1:0J:00JD11",  
        "cabinets": [  
          "AM1:0J:00JD11:0001"  
        ],  
        "accountNumber": "126854"  
      }  
    ]  
  },  
  "serviceDetails": {  
    "scopeOfWork": "The camera vision tends to blur from 10pm-2am every night. Spend the night in the cage to monitor what the issue is.",  
    "needSupportFromASubmarineCableStationEngineer": true  
  },  
  "attachments": [  
    {  
      "id": "fcb2k8763-2947-456e-8d68-f280753d60ba",  
      "name": "SupportingPhotos.docx"  
    }  
  ],  
  "schedule": {  
    "scheduleType": "SCHEDULED_MAINTENANCE",  
    "requestedStartDate": "2019-08-30T22:00:49.776Z",  
    "requestedCompletionDate": "2019-08-31T22:00:49.776Z"  
  },  
  "customerReferenceNumber": "EQX-PO2019-08-001",  
  "purchaseOrder": {  
    "purchaseOrderType": "EXEMPTED",  
    "attachment": {  
      "id": "abc1fd2e-345f-67g4-hi89-01jk234l5m6n",  
      "name": "PurchaseOrderExemptionForm123.docx"  
    }  
  },  
  "contacts": [  
    {  
      "contactType": "ORDERING",  
      "userName": "johndoe"  
    },  
    {  
      "contactType": "TECHNICAL",  
      "name": "Jane Smith",  
      "email": "janesmith@corporation.com",  
      "workPhoneCountryCode": "+44",  
      "workPhone": "0148211111",  
      "workPhonePrefToCall": "MY_BUSINESS_HOURS",  
      "workPhoneTimeZone": "Europe/London",  
      "mobilePhoneCountryCode": "+44",  
      "mobilePhone": "0123456789",  
      "mobilePhonePrefToCall": "MY_BUSINESS_HOURS",  
      "mobilePhoneTimeZone": "Europe/London"  
    },  
    {  
      "contactType": "NOTIFICATION",  
      "userName": "johndoe"  
    },  
    {  
      "contactType": "NOTIFICATION",  
      "userName": "janesmith"  
    }  
  ]  
}'

For a complete list of body parameters and descriptions, see the API Reference.

Sample Response:

{  
  "OrderNumber": "1-457809872838"  
}

The response indicates the order was successful and returns the order number.