# Turnaround Times

The turnaround time or Service Level Objective (SLO) for Smart Hands services varies, based on several factors:

* IBX operating hours
* Current workload and operating status
* Whether you select expedited service
* Complexity of the requested tasks

## Standard Turnaround Times[​](#standard-turnaround-times "Direct link to Standard Turnaround Times")

The normal turnaround time for Smart Hands services varies by IBX:

* For 24/7 IBX sites, the turnaround time is 36 clock hours.
* For non-24/7 IBX sites, the turnaround time is 4.5 business days.

> **Info**
>
> There are exceptions that might affect the turnaround time, such as when a physical or power audit is being performed, or during large rack-and-stack installations. Note that complex Smart Hands requests may also take longer than the standard turnaround time.

> **Tip**
>
> To see the normal operation times for a specific IBX, refer to [IBX List / Smart Hands Availability](https://docs.equinix.com/smart-hands/sh-services.md).

## Expedited Services[​](#expedited-services "Direct link to Expedited Services")

Most services can be expedited for an additional fee (subject to IBX resource availability). Expedite requests must be submitted at least 2 hours before the required start time. An expedite fee is added to your order if you:

* Choose the Expedited option when scheduling your request.

OR

* Schedule your request earlier than the current turnaround time for the IBX.