Invoices
Using the Billing History screen, you can identify Smart Hands charges within each of your Equinix IBX data center deployments.
tip
For more information and detailed instructions, see Billing.
To download your Smart Hands invoice activity from the Customer Portal, select Billing History from the Operations menu.
Sample Smart Hands Invoice
note
Smart Hands charges are marked as Services in the Product column.
How Smart Hands Charges Are Described
Activities During Normal IBX Working Hours
Use Case | Smart Hands Product Description | Details |
---|---|---|
Standard Smart Hands request to install cables/equipment during business hours | Smart Hands – Normal Working Hours – Install/Move Jumper to PP | Normal Working Hours describes activities completed during the normal business hours of the IBX data center. Quantity shows the number of hours billed by the technician. Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00. |
Activities After IBX Working Hours
Use Case | Smart Hands Product Description | Details |
---|---|---|
Standard Smart Hands request to install cables/equipment after hours | Smart Hands – After Working Hours – Install/Move Jumper to PP | After Working Hours describes activities completed after the normal business hours of the IBX data center. Quantity shows the number of hours billed by the technician. Note: If prepaid Smart Hands Support Plan Hours are used, Unit Price shows 0.00. |
Purchase of a Support Plan
Prepaid Support Plan:
Monthly Support Plan:
Use Case | Smart Hands Product Description | Details |
---|---|---|
Purchase of a Prepaid Smart Hands Support Plan | Prepaid Smart Hands Hours | Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan) |
Purchase of a Monthly Smart Hands Support Plan | Monthly Smart Hands Support Plan – 1 Month Rollover | Quantity is always 1.00 (for one Monthly Smart Hands Support Plan). 1 Month Rollover shows that the plan hours were purchased to roll over the unused hours to the next month |
Purchase of a Prepaid Smart Hands Support Plan valid for a single IBX | Prepaid Smart Hands Hours – IBX Specific | IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). Quantity is always 1.00 (for one Prepaid Smart Hands Support Plan – IBX Specific.) |
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX | Monthly Smart Hands Support Plan – IBX Specific | IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.) |
Purchase of a Monthly Smart Hands Support Plan only valid for a single IBX with 1 Month Rollover hours | Monthly Smart Hands Support Plan – IBX Specific – 1 Month Rollover | IBX Specific Plan – For plans valid for a single IBX. This doesn’t display if purchased for all IBX data centers under an account number (country). 1 Month Rollover – For plans that include 1 month of rollover hours. Quantity is always 1.00 (for one Monthly Smart Hands Support Plan – IBX Specific.) – 1 Month Rollover |
One-Time Activity Charges
Use Case | Smart Hands Product Description | Details |
---|---|---|
One-Time Fixed Price Smart Hands for Cage Access Report | Smart Hands One-Time (Cage Access Report) | This is a one-time, non-recurring cost. Cage Access Report is the name of the Fixed Price Service. Unit Price shows the Fixed Price. |
Recurring Activity Charges
Use Case | Smart Hands Product Description | Details |
---|---|---|
Monthly Recurring Smart Hands for Cage Access Report | Smart Hands Recurring Activity – Cage Access Report – Monthly | Monthly recurring activities are completed every month on the date for when the activity was requested. Recurring Smart Hands shows the name of the Recurring Smart Hands Activity. For Fixed Price Smart Hands, Quantity is always 1.00. Unit Price shows the Fixed Price. Note: If prepaid Support Plan Hours were used, Unit Price shows 0.00. |
One-Time Fixed Price Charges
note
If you exceed your support plan hours, the Product Description and Details column on the invoice will display "Overage".
Use Case | Smart Hands Product Description | Details |
---|---|---|
Fixed Price Recurring Smart Hands – Debiting Support Plan | Cage Access Report – Monthly | The One-time Fixed Price Smart Hands for a cage access report. The Smart Hands – Fixed Price Charges shows the debit against the Fixed Price Smart Hands activity due to debiting the support plan. Quantity is 1.00. Unit Price is the fixed price for the activity. Unit Price shows the debiting of the Fixed Price associated with the Smart Hands activity* Unit Price denoted within () shows automatic debit from an existing/ current support plan. Note: Hours purchased with a Support Plan can be used during business hours and after business hours. |