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Smart Hands Responsible Electronics Disposal (SHRED)

Smart Hands for Responsible Electronic Disposal (SHRED) is a new sustainability-focused service in the Smart Hands catalog. It allows customers to submit self-service requests for the secure and responsible disposal of equipment or gear already located within IBX facilities.

Before you place a SHRED order​

To prepare your equipment for disposal:

  • Ensure the equipment is dismounted from the rack or cabinet.
  • Place it in the cage, ready for pickup.
  • Provide the equipment details, including brand, model, serial number, when placing your order.

To remove equipment from a rack or cabinet, submit a Smart Hands Equipment Removal Order. If you are unsure about the equipment details, submit a Smart Hands Audit to gather the necessary information.

Service scope​

The SHRED service currently supports offsite equipment disposal. Smart Hands engineers will verify the equipment against the customer-provided inventory list before collecting it. All equipment is securely transported in GPS-tracked trucks with tamper-proof seals directly to the certified processing facility.

To maintain data security:

  • Customers must perform a software wipe of all hard drives or storage media prior to collection.
  • All data-bearing equipment will be degaussed, crushed, shredded, and physically destroyed to ensure complete data sanitization.
  • Remaining equipment will be evaluated for refurbishment or resale. Non-functioning equipment will be dismantled, with usable parts refurbished or remarketed. Any unusable parts will be responsibly recycled, adhering to environmentally and socially responsible practices.
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Our authorized suppliers meet industry standards, including ISO 9001, 14001, 45001, 27001, and R2v3 certifications. We use the NIST Purge methodology for data sanitization, ensuring data cannot be recovered. Standard shredding sizes are 10 mm for solid-state drives (SSDs) and 20 mm for mechanical hard drives (HDDs), ensuring secure and compliant destruction.

SHRED orders will remain open for up to 90 days by default, with an average completion time of approximately 30 calendar days. Once the disposal process is complete, customers will receive a digital Customer Settlement Report (CSR) via the SHRED order in the Customer Portal. Each CSR document will include the following:

  • Digital Certificate of Destruction/Disposal (COD)
  • Processed Inventory Details
  • Photographic documentation (if available)

Supported equipment types​

SHRED supports the following equipment categories:

  • Hard disks and storage media (all drives and media should be wiped by customers before collection by Smart Hands technicians)
  • Servers and storage arrays
  • Network appliances
  • Other serialized equipment (e.g. keyboards, mice, network cards)
  • Other non-serialized equipment (e.g. cables, unmounted cabinets, rack mounts)
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All equipment categories incur charges based on quantity, while non-serialized equipment is charged by weight.

Service availability​

The SHRED program is available at over 130 IBXs in 20 major metros, including Atlanta, Brisbane, Canberra, Hong Kong, London, Los Angeles, Melbourne, Miami, New York, Paris, Seoul, Singapore, Sydney, and Washington DC.

How to place a SHRED order​

  1. Sign in to the Customer Portal.
  2. From the From the Orders and Tickets menu, select Smart Hands.
  3. From the Smart Hands Catalog, go to More Services and select Responsible Electronic Disposal.

Or, navigate to Colocation then select Smart Hands to access the Smart Hands Catalog.

Complete these three key steps in the order form:

  1. Enter IBX location details.
  2. Provide equipment disposal details.
  3. Accept the service terms and conditions.
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Always download and use a fresh copy of the order form template. Automated validations check the file content to ensure data integrity.

Join the SHRED Community​

To stay informed about SHRED updates, join the community discussion and feedback group.