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Messaging Gateway Release Notes

2024

2023

September 2024 R2024.9.1 Release Notes​

Release date: September 30, 2024

This release supports customers with the update of EMG Order Management.

  • Order Management (update) - We deprecated the Order Management feature in the EMG API. Use our Migration Guide to explore available alternatives.

July 2024 R2024.7.0 Release Notes​

Release date: July 15, 2024

This release supports customers with the update of EMG billing notifications.

  • Billing Notifications (update) - Resellers will now receive billing notifications from EMG when billing starts for orders placed by customers.

June 2024 R2024.6.0 Release Notes​

Release date: June 11, 2024

This release supports customers with the update of EMG subscription.

  • General guidance on EMG subscription (update)

    • Consolidated Developer Settings - Apps management and EMG subscription options are now available under Developer Settings in the Console, streaming configuration and management tasks. See Creating a Subscription for more information.

March 2024 R2024.3.0 Release Notes​

Release date: March 18, 2024

This release supports customers with update to EMG authentication.

  • General guidance on EMG authentication (update)

    • EMG Authentication - We deprecated the client IDs and client secrets for client_credentials flow. EMG requires Authentication tokens instead as authentication mechanism.

February 2024 R2024.1.0 Release Notes​

Release date: February 19, 2024

This release supports customers with updates to IBX and Network Notifications and EMG subscription.

  • IBX & Network Notifications - Notifications now specify if incidents or maintenances are SERVICE_IMPACTING or NON_SERVICE_IMPACTING, eliminating the generic 'OUTAGE' description for more clarity and alignment with ECP severity levels. This enhancement applies to:

    • IBX Maintenance
    • IBX Incidents *Network Maintenance
    • Network Incidents

  • EMG Subscription Explained how to:

    • Create and manage EMG subscriptions.
    • Receive notifications for non-EMG orders. Order Management now includes an option for notifications on orders made outside of EMG.

June 2023 R2023.3.0 Release Notes​

Release date:: June 12, 2023

This release supports customers with the ability to request a large Smart Hands orders. We also added the possibility to call Technical Contact person while creating smart hands in EMG.

  • Smart Hands Order (new) - Customers can now request a Large Smart Hands (SH) orders via EMG.
  • Create Smart Hands - Equinix now gives additional call contact possibilities.

April 2023 R2023.2.0 Release Notes​

Release date:: April 17, 2023

This release supports customers with the ability to place service requests and trouble tickets associated with Equinix Managed Services and the ability to respond to smart hands inbox negotiation.

To view the related Documentation, refer to the respective methods in the Summary below.

  • Managed Services (new) - Customers can now submit Equinix Managed Services trouble tickets and service requests via EMG.

  • Smart Hands Order(new) - For an outgoing notification, Equinix will now return additional order information using the defined pending negotiation states in the SubState field:

    • Pending Expedite Negotiation
    • Pending Scheduled Negotiation

  • Update Smart Hands - For expedited orders, customers based on the SubState states can respond with the appropriate actions:

    • APPROVE - Approve order to proceed according to the proposed date and time from Equinix.
    • APPROVE_NON_EXPEDITE - Approve order to proceed without expedite. The order is proceed according to standard scheduling.
    • CANCEL - Cancel order item. |

March 2023 R2023.1.1 Release Notes​

Release date: March 13, 2023

This release updates the Access and Authentication section to show the authentication options.

February 2023 R2023.1 Release Notes​

Release date:: February 13, 2023

With this release, we provide an update to Smart Hands Order.

  • Smart Hands Order(update) - We return the timestamp in UTC ISO 8601 DateTime format instead of IBX local times.