End of Life Products and Services
The table lists current end-of-life products and services at Equinix. It is ordered by most recent Announcement Date.
| Name | Announcement Date | End of Sale Date | End of Life Date | End of Support Date |
|---|---|---|---|---|
| Infrastructure Platform Services (Osaka, Managed Solutions) | 30 July 2026 | -- | 31 December 2026 | 31 December 2026 |
| Hyper-V-based Virtual Data Center (Brazil, Managed Solutions) | 22 July 2026 | 22 July 2026 | 31 July 2027 | 31 July 2027 |
| Digital Infrastructure Management (Brazil, Managed Solutions) | 22 July 2026 | -- | 30 June 2027 | 30 June 2027 |
| Managed Firewall (Brazil, Managed Solutions) | 11 June 2026 | -- | 31 December 2026 | 31 December 2026 |
| Virtual Appliance – Load Balancer (Brazil, Managed Solutions) | 28 May 2026 | -- | 31 July 2027 | 31 July 2027 |
| Select Canada Managed Solutions Offerings | 7 May 2026 | 31 August 2026 | 30 June 2027 | 30 June 2027 |
| BI-VLAN & Bit-isle Connect (Japan) | 30 March 2026 | -- | 30 September 2026 | 30 September 2026 |
| Global Security Services (Japan, Managed Solutions) | 4 February 2026 | -- | 31 March 2027 | 31 March 2027 |
| Service Level Manager (Brazil, Managed Solutions) | 18 December 2025 | -- | varies | varies |
| Equinix Connect (EC) | 31 July 2024 | -- | 20 November 2026 | 20 November 2026 |
Past or completed end-of-life products and services can be found in the Recently Completed End of Life page.
Infrastructure Platform Services (Osaka, Managed Solutions)
Effective 31 December 2026, the Infrastructure Platform Services offering in Osaka, Japan will be discontinued. Customers are encouraged to work with their Equinix account executive to transition their service to the new VMware-based private cloud service, Managed Private Cloud.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers about the end-of-life for the Infrastructure Platform Services offering in Osaka, Japan, effective 31 December 2026. | 30 July 2026 |
Hyper-V-based Virtual Data Center (Brazil, Managed Solutions)
Effective 31 July 2027, the Hyper-V-based Virtual Data Center offering in Brazil will be discontinued. Customers are encouraged to migrate their workloads to the Equinix Hybrid Cloud Flex platform with the assistance of their Equinix account executives.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers about the end-of-life for Hyper-V-based Virtual Data Center offering in Brazil, effective 31 July 2027. | 22 July 2026 |
Digital Infrastructure Management (Brazil, Managed Solutions)
Effective 30 June 2027, management support for the following technologies within the Digital Infrastructure Management service in Brazil will be discontinued:
- Arcserve Backup
- Cisco ASA Firewalls
- Citrix Hypervisor
- Citrix Load Balancer
- FortiEMS
- FortiExtender
- iptables
- Microsoft Exchange (On-Premises)
- Oracle VM Hypervisor
- Sophos Firewalls
- Windows Server RADIUS Feature
Customers’ DIM service will continue uninterrupted for all other supported technologies. Customers may transition to a supported technology by opening a Support Case in the Managed Solutions portal or by contacting their Equinix account executive to discuss their options and reassign their impacted managed quantity. It is also possible to adjust current managed quantities by contacting their account executive.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers about the end of management support for 11 technologies currently part of the Digital Infrastructure Management service in Brazil. | 23 July 2026 |
Managed Firewall (Brazil, Managed Solutions)
Effective 31 December 2026, the Managed Firewall offering in Brazil will be discontinued. Customers are encouraged to transition to the Virtual Appliance Firewall offering to avoid disruptions.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| 6-Month Reminder | Six-month reminder of the end-of-life for the Brazil Managed Solutions offering, Managed Firewall, effective 31 December 2026. Customers are encouraged to transition to Virtual Appliance Firewall to avoid service disruptions. | 2 July 2026 |
| Announcement | Notify customers about the end-of-life for the Brazil Managed Solutions offering, Managed Firewall, effective 31 December 2026. | 11 June 2026 |
Virtual Appliance – Load Balancer (Brazil, Managed Solutions)
Effective 31 July 2027, the Virtual Appliance – Load Balancer offering in Brazil will be discontinued. After this date, these services will no longer be available or supported.
There is no replacement offering available, and customers should contact their Equinix account executive with any questions.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| 12-Month Reminder | Twelve-month reminder of the end-of-life for the Brazil Managed Solutions offering, Virtual Appliance – Load Balancer, effective 31 July 2027. | 30 July 2026 |
| Announcement | Notify customers about the end-of-life for the Brazil Managed Solutions offering, Virtual Appliance – Load Balancer, effective 31 July 2027. | 28 May 2026 |
Select Canada Managed Solutions Offerings
Effective 31 August 2026, the following Managed Solutions Canada offerings will no longer be available for purchase or renewal:
- Virtual Data Center (VPS00001.PROD)
- Managed Storage Product (SAN00001.PROD)
- Managed Backup Product (BAK00001.PROD)
- Virtual Appliance Product–FW (VA00001.PROD)
- Virtual Appliance–LB (VA00001.ELEM)
- Infrastructure Platform Services (EBC00001.PROD)
These offerings will be discontinued on 30 June 2027. Customers may make changes to their existing orders until 1 December 2026.
Replacement solutions are available for some products. Customers are encouraged to work with their Equinix account executive to transition their service(s).
| Current Solution (to be discontinued) | Replacement Solution |
|---|---|
| Virtual Data Center (VPS00001.PROD) | Managed Private Cloud |
| Managed Storage Product (SAN00001.PROD) | Managed Private Storage |
| Managed Backup Product (BAK00001.PROD) | Managed Private Backup |
| Virtual Appliance Product–FW (VA00001.PROD) | Managed Private Firewall |
| Virtual Appliance–LB (VA00001.ELEM) | Not available |
| Infrastructure Platform Services (EBC00001.PROD) | Managed Private Cloud |
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers about the end-of-sale for select Canada Managed Solutions offerings, effective 30 June 2026. These offerings will reach their end-of-life on 30 June 2027, and customers may make changes to their existing services until 1 December 2026. | 7 May 2026 |
BI-VLAN and Bit-isle Connect (Japan)
Effective 30 September 2026, the following BI‑VLAN and Bit‑isle Connect services will be discontinued:
- BI‑VLAN (Product Code: XBIT1002)
- Bit‑isle Connect (Product Codes: XBIT1003, XBIT1004)
Customers can migrate to an alternative network connectivity service or cancel their Equinix BI-VLAN/Bit-isle Connect services at any time without penalty. Services that have not been migrated or canceled by 30 September 2026 will be terminated.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers about the discontinuation of BI-VLAN and Bit-isle Connect in Japan. | 30 March 2026 |
Global Security Services (Japan, Managed Solutions)
Effective 31 March 2027, the following Global Managed Security Services will be discontinued in Japan:
- Security Monitoring Service
- Vulnerability Assessment Service
After this date, these services will no longer be available or supported. Equinix account teams will proactively engage affected customers to support transition planning.
- Announcement: 4 February 2026
- End of Life: 31 March 2027
- End of Support: 31 March 2027
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Announcement | Notify customers of 2 Global Managed Security Services product EOLs & advise account team will reach out for transition. | 4 February 2026 |
Service Level Manager (Brazil, Managed Solutions)
The Service Level Manager (SLM) offering will be discontinued for customers in Brazil in 2026. Applicable end-of-life dates are communicated directly to affected customers. After the communicated EOL date, the SLM service will no longer be available or supported.
- Announcement: 18 December 2025
- End of Life: Timelines may vary by customer. Applicable dates are communicated directly to customers.
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Reminder | Remind customers of EOL for Site Care products and encourage them to migrate to Managed Monitoring | 9 February 2026 |
| Announcement | Notify customers of EOL for Site Care products and encourage them to migrate to Managed Monitoring | 19 November 2025 |
Customer Communications
| Purpose | Date Sent | |
|---|---|---|
| Reminder | Remind customers of approaching Managed Cloud N-Series (Japan) EOL. Customers must migrate to the new Managed Private Cloud offering or transfer their service to another provider. | 4 February 2026 |
| Announcement | This communication informs customers in Japan that our Managed Cloud N-Series service will be discontinued effective 31 March 2026. | 11 November 2025 |
Equinix Connect
Effective July 31st, 2024 Equinix is discontinuing Equinix Connect on November 20th, 2026.
- Initial Announcement: 31 July 2024
- End of Life: 20 November 2026
- End of Support: 20 November 2026
The end of life for Equinix Connect includes:
- 100M ports
- Copper media type
- Multi-mode fiber (MMF) media type
The sale of Equinix Connect 100M ports, copper, and multi-mode fiber ended on December 31, 2021, and these interfaces are now approaching the end of their lifecycle. After November 20, 2026, Equinix will terminate all Equinix Connect services and remove the associated equipment.
Equinix Internet Access is replacing Equinix Connect ensuring the continued delivery of reliable and scalable internet services on a modern platform that offers enhanced features, expanded capacity, and improved stability. Information on migration options, timelines, and process is on the Equinix Connect – End of Life FAQs page.
Customer Communications
The table lists the email contacts and communications regarding Equinix Connect's end-of-life.
| Purpose | Date Sent | |
|---|---|---|
| Extension Notice | Inform customers that the Equinix Connect end-of-life has been extended to November 20, 2026. Customer could choose to begin their migration in 2025, or have their migrations scheduled in 2026 | 20 November 2025 |
| 9-month Reminder: Single IBX | Nine-month reminder to active “single-IBX” customers about the Equinix Connect EOL, effective 15 December 2025. | 13 March 2025 |
| 12-month Reminder: Single IBX and Announcement: Dual IBX | Provides initial notice to customers with active "dual-IBX" Equinix Connect assets. Reminds customers with active "single-IBX" Equinix Connect assets that EC will reach its end of life in December 2025, and provides instructions to migrate the assets to EIA | 15 January 2025 |
| Announcement: Single IBX | Notify customers with active "single-IBX" Equinix Connect assets that EC will reach its end of life in December 2025, and provide instructions to migrate the assets to EIA | 31 July 2024 |