Skip to main content

Equinix Customer Portal Release Notes

Release Date:

Equinix Customer Portal 2026.1​

Equinix Customer Portal 2026.1 is available in June 2026.

Customer Portal Navigation​

The Customer Portal navigation has been improved to streamline workflows, enhance overall usability, and provide a more intuitive, task-focused experience.

The task-based navigation structure is organized around key user tasks instead of products or portals, making it easier to find what’s needed:

  • Discover
  • Order
  • Manage
  • Monitor
  • Resources

Expanded second-level navigation improves access to related categories and additional actions for the selected product or service.

New dynamic search capability within the navigation helps to quickly locate pages and features without browsing through menus.

Redesigned Support Case Details Page​

The Support Case Details page has been redesigned to make it easier to view and manage cases. Key information such as status, priority, timestamps, and assigned contacts is now easier to find and scan.

All case activity is now consolidated into a single, chronological view, giving clearer visibility into updates, communications, and actions. Common tasks, including updating details, adding comments, and uploading attachments, can be completed directly on the page.

Resolution Agent​

The Resolution Agent helps customers resolve issues before submitting a support case. Embedded in intake forms, it activates as users enter information and surfaces real‑time, step‑by‑step guidance inline. Responses are tailored to the selected support form, enabling faster self‑service resolution and reducing case handling time.

Renaming Reports in Report Center​

When generating a report, assign a custom name for easier identification and tracking. See Renaming Reports for details.

Equinix Customer Portal 2025.1​

Equinix Customer Portal 2025.1 is available in August/September 2025.

DCIM API Permissions​

Customers can now subscribe to DCIM API permissions to access standard DCIM data via RESTful APIs. This includes:

  • Power
  • Environmental
  • Hierarchy
  • Assets

The Subscriptions API, part of the API+ product, is available under Enhanced Permissions. It provides near-real-time access to deeper data insights and is a paid feature.

User Details Report​

The User Details Report has been updated to reflect users assigned with DCIM permissions. This ensures accurate visibility of permission assignments across customer accounts.

Install Base Report​

A new Colo product has been onboarded into Install Base / Inventory. The Install Base Report now includes this asset, allowing customers to view it in generated reports.

Custom Cable Connection in Inventory​

The Custom Cable Connection Colo product is now available in Inventory. All relevant product details are accessible for customer viewing.

Equinix Customer Portal 2024.4​

Equinix Customer Portal 2024.4 is available October 2024.

This release includes a unified URL experience, enhanced permission request flow, report changes, new asset/product filter in Inventory, confirmation of asset tagging, and bulk upload for work visits.

Enhanced Permission Request Flow​

The request process has been simplified. Multiple permissions can now be requested within a category, and multiple assets can be selected at once. Company Admins can also be selected to receive email notifications when a request is submitted.

Company Admins receive email notifications with direct links to the User Management page in ECP.

Unified URL experience​

Starting October 2024, product links are being streamlined into a simplified URL format: portal.equinix.com/<product-name>. For example, Marketplace moves from marketplace.equinix.com to portal.equinix.com/mkp/.

Here's what to do (example, Marketplace):

Update any bookmarked links on your computer to the new address after October.

When logging into any of the following portals, you will notice a redirect to portal.equinix.com. Update your bookmarks to this new URL.

  • Equinix Customer Portal
  • Fabric and Network Edge Portal
  • Edge Precision Time Portal
  • Marketplace

The above does not impact the Equinix Metal, Internet Exchange, Smart View, or Edge Services portals.

Changes to IBX, Managed Solutions, and Network Notifications Report​

In the report generation screen, the Managed Solutions IBX Maintenance and Managed Solutions Network Maintenance options have been removed from Notification Type. These have been replaced with a single option, Managed Solutions Maintenance.

Changes to User Details Report​

In User Details Report,

  • In the report generation screen, the label for Smart Hands Support Plan Notifications has been shortened to Smart Hands Support Plan.

  • In the report, the tab for SHSP Notifications has been changed to Smart Hands Support Plan.

  • An additional column has been added: Order Smart Hands Support Plan. This field indicates that the user has permissions enabled to order Smart Hands Support Plans.

  • The following columns have been removed for now as the data source for these columns are no longer available. These columns will be restored at a later date.

    • Last Login Date to Equinix Customer Portal
    • Last Login Date to Equinix Internet Exchange Portal
    • Last Login Date to ECP Mobile App
    • Last Login Date to Equinix Portal
    • Last Login Date to Smart View Portal

New Asset/Product Filter in Inventory​

Inventory can be filtered by selecting multiple products or assets. This option is available only when All Products is selected in the left navigation pane.

Confirmation of Asset Tagging​

Reseller Company Administrators can review and confirm that cabinet assets are correctly pre-tagged in Inventory. A banner prompts confirmation of the end customer associated with each cabinet. If the asset tagging is incorrect, select Modify to update it. Refer to Asset Tagging for more information.

New Bulk Upload feature for Work Visit reservations​

A spreadsheet template is now available to upload information for up to 50 visitors at once.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2024.3​

Equinix Customer Portal 2024.3 is available Jun 2024.

Orders and Tickets History​

The order tracking experience for scheduled Smart Hands requests has been enhanced with a clear response deadline displayed within the order details. Responding within this timeframe provides the information needed to complete the request efficiently.

If no response is received by the deadline, the request cannot be fulfilled and the order is cancelled. Reviewing order details and responding promptly helps ensure the required information is available to meet the requested service timeline.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2024.2​

Equinix Customer Portal 2024.2 is available April 2024.

Purchase Order​

  • Last updated details are now available for purchase orders, including the timestamp, user ID, and email of the most recent editor.
  • Purchase Order documents for submitted blanket POs can now be viewed and downloaded.

Generate Excel Reports in Inventory​

From the Inventory screen, click Generate Report to request an Inventory Excel report. The report will be generated and can be downloaded from the Report Center. This report will contain a full list of assets that you have selected based on filters that you have input. With the downloaded Excel report, you can conduct your own analysis of your organization’s assets.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2024.1​

Equinix Customer Portal 2024.1 is available Feb 2024.

Install Base Report Enhancements​

Install Base Report now displays a new column "CAGE/CAB Restriction Type" in the Cabinet sub-report, providing easy access to restriction details for individual cabinets. This enhancement helps you quickly identify restrictions, make informed decisions, and improve compliance management.

Order and Tickets History Enhancements​

Orders and Ticket History now includes tracking for Private Cage orders. Easily monitor the status of your Private Cage orders directly within the existing page. This update simplifies order tracking and provides better visibility into your Private Cage purchases.

User Details Report​

Ordering for Smart View Environmental Sensors has been disabled in the Equinix Customer Portal due to ongoing data reliability concerns. As a result, the Place Smart View Environmental Sensors Order column has been removed from the User Details Report (Smart View sub-report).

Existing Environmental Sensor users continue to have access to their currently deployed sensors.

IBX Technical Details​

IBX Technical Details is a new feature in the Customer Portal that provides in-depth information about each data center. View key specifications such as location, power, connectivity, physical configurations, and more to support informed decision-making and infrastructure planning.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.6​

Equinix Customer Portal 2023.6 is available Dec 2023. This release includes updates to the Navigation Menu, Inventory, Blanket PO Management, Global Billing Accounts and Order History.

Persistent Navigation Menu​

We have improved our navigation menu so that you can more easily access the products you need to. Instead of clicking on the hamburger icon to access other product portals, the product icons will be persistently available in a left sidebar. This improves navigation by reducing the number of clicks needed to reach the portal you need to access.

Inventory Available To More Customers​

Following our initial introduction of Inventory in our June release 2023.3, we have now opened up this feature to more customers. Inventory is a comprehensive asset tracking system which provides a holistic view of customers' assets. This feature resolves the pain points customers are experiencing with existing Install Base.

note

Only Company Administrators can access this feature.

Blanket Purchase Orders​

Blanket Purchase Orders can be created to authorize multiple transactions over a defined period, reducing the need to create individual purchase orders and streamlining the ordering process. Users can create their own purchase orders and track their progress, with purchase orders appearing in the system within 1-3 hours. Once created, purchase orders can be tracked independently.

Global Billing Accounts​

A Global Billing Account allows you to create a unified billing account to seamlessly purchase Equinix digital products across multiple countries, all with a single currency. This streamlined process enables you to receive a consolidated invoice for all your deployments.

Currently, this feature is available for:

  • Network Edge virtual devices (along with associated Fabric virtual connections)
  • Fabric Cloud Routers
  • Fabric ports (used for connecting to network services with Network Edge devices)

Order History​

An order status summary is now available, providing a consolidated view of all assets in an order along with their quantities by status. This is especially useful for large orders with many individual items, eliminating the need to review each item separately.

For space restriction orders, start and end date/time details are now displayed.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.5​

Equinix Customer Portal 2023.5 is available Oct 2023.

This release includes updates to Billing History.

Billing History​

Enhanced Account Summary:

In the Account Summary table, we've introduced two additional columns, allowing you to quickly access essential information:

  • Status - For Invoices, this shows whether payment is Closed, Due or Overdue. For Credit Memos, this shows whether the credit memo is Open or Closed.
  • Current Balance - For Invoices, this shows the remaining payment to be made. For Credit Memos, this shows any remaining credit amount.

Payment Details page:

When you click on the Payment Number within the Payments tab of the Billing History, it will open the Payment Details page. This page provides you with detailed information about the payment:

  • Payment Number
  • Status
  • Current Balance (together with last updated date/time based on user’s timezone)
  • Original Amount
  • Payment Notes (if any)
  • Payment Received Date
  • An invoice table containing Invoice Number, Applied Amount and Applied Date.

Required Username during User Creation​

In order to support the unified authentication for Identity and Access Management, Username is now a required field.

Orders & Tickets History​

You can now select Equinix Internet Access and Equinix Connect orders in the product filters on the Orders and Tickets History Page.

The Estimated Completion Date will be shown in Order Tickets and History page. This date will be revised whenever there are changes to the order. This empowers you to track the progress of the order on your own, so you don’t have to contact customer service for updates.

ECP Mobile: IBX Access Management​

Using the ECP Mobile app, you can grant a user physical access to an IBX.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.4​

Equinix Customer Portal 2023.4 is available Aug 2023.

This release includes updates to Orders and Tickets History, Traffic Usage page, Billing History, the user profile dropdown and a new unified header.

Orders and Tickets History​

Space Restriction Orders:

Space Restrictions is a service to manage access to areas such as cages. As this online service is introduced, more services will be updated to accommodate these access restrictions.

  1. Streamlined Viewing: Easily view Space Restriction orders on the Orders & Tickets History homepage using the "Space Restriction" Product/Ticket Type filter.

  2. Simplified Service Request Details: To declutter the Service Request Details section, irrelevant information has been removed. Starting from the August Release, the following details will be displayed:

    • Asset Number
    • Cage Type
    • Cage Details
    • Space Restriction Type

  3. Relevant Contacts Display: The display of contacts and details will depend on the ordered Space Restriction Types:

    • Approval Contacts: Details such as "Specific Hours Access and Approval Required" and "Access upon Approval" will be showcased.
    • Notification Contacts: Details covering areas like "Specific Event No Access," "Specific Hours Access Only No Approval Required," "Notification Upon Access," "No Access Without Valid Ticket," and "Non Standard" will be visible.

New Tooltips for Customer Reference and Purchase Order Number:

We've added informative tooltips for both "Customer Reference" and "Purchase Order Number." These handy tooltips, along with relevant content, are now available on both the Orders & Tickets History Page and the Activity Timeline Page. We believe this enhancement will make it even easier for you to access important details and enhance your overall experience.

Enhanced Traffic Usage Page for Equinix Internet Access Ports​

The Traffic Usage page (Network Management → Equinix Internet Access and Equinix Connect: Traffic Usage) has been enhanced to include support for Equinix Internet Access ports. In addition to Equinix Connect Ports, if you have "Equinix Internet Access and Equinix Connect" permission and "View Ports, Connection and Services" permission, you can now search for and access the Equinix Internet Access Ports' traffic usage data on the user interface or download it as an Excel report.

Billing History: Enhanced Payment History​

On your Account Summary page, you can now effortlessly access notes related to your payments. Additionally, the Payment summary data grid will display the payment balance amount for your convenience.

Unified Header​

The new unified header in the Customer Portal creates a more consistent experience across Equinix products, making it easier to navigate and find what you need. It includes the following features:

  • Bell Icon: This serves as a unified notification center for all Equinix products. You'll receive notifications for updates, alerts, or new information when your action is required. Simply click on the bell icon to view all your notifications in one place.
  • Support Icon: Represented by a question mark symbol, this icon grants access to various support features. You can use it to open support cases, track the progress of existing cases, access the knowledge base for helpful resources, and utilize the tour guide for assistance.
  • Profile Icon: This icon gives you access to your user settings. By clicking on it, you can manage your preferences, update your profile information, adjust account settings, and customize your experience within Equinix products.

Redesigned Profile Dropdown​

In this release, changes have been made to the profile dropdowns. When the profile icon in the top-right corner of the header is selected, the following redesigned elements appear:

  • "My Profile" has been renamed to "User Settings": The previous label "My Profile" has been updated to "User Settings" to better reflect the purpose of this section.
  • Language and Time zone as dropdowns: The Language and Time zone options have been converted into dropdown menus. You can easily select your preferred language and time zone from the available options.
  • If you've migrated to the "Identity" platform and maintain two or more identities, you can now easily see the exact identity you've used to log in.

Stay Secure with Email Alerts for Profile Changes​

Security is enhanced with email alerts for key profile changes, helping keep accounts informed and protected. When these fields are edited in the User Profile:

  • Username
  • First Name
  • Last Name
  • Primary Email
  • Phone Number

An email notification is sent as an added layer of protection against unauthorized changes. If the email address is updated, the notification is sent to the previous address.

Streamlined Access to Internet Exchange Through Console​

Access Internet Exchange directly from the hamburger menu, aligning with navigation across other products to provide a more consistent experience for customers and partners.

Name change for IBX SmartView​

The formerly known IBX SmartView has now been rebranded as "Smart View".

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.3​

Equinix Customer Portal 2023.3 is available June 2023.

This release includes an important announcement regarding your account security. In addition, we've added the following features and enhancements to improve customer self-service and ease of doing business with Equinix.

Invalid Email User​

Invalid email addresses have been identified for some users. These accounts are classified as Invalid Email users due to the security risks posed to the Customer Portal. To reduce this risk, affected users should update their email address before the account is deactivated.

Starting 12 June 2023, users with invalid primary email addresses see an alert banner in their user profile indicating the deactivation date. If the email address is not updated, the account is locked after 30 days and requires a valid email address for reactivation by an administrator.

Enhanced Secure Cabinet Order History​

Order statuses have been updated to provide clearer details. For orders in Cancelled Status, the reason for cancellation is now shown:

  • No signature provided cancellation message: Order cancelled as the signed order form was not received before the expiration date.
  • Capacity Feasibility Review (CFR) cancellation message: Order cancelled due to lack of capacity. Contact Equinix Account Team for assistance.

For Siebel Orders that are “On Hold” with Sub-Status “Pending CFR”,

  • Order status shows In Review.
  • Activity Timeline shows Review in Progress.
  • A custom message informs the user Equinix is reviewing your order. The review should be completed within the next 2 business days.

For Orders with "Pending Signature" status, the approver and the signature expiration date are now displayed.

  • Activity Timeline shows the approver’s Signature Request Email and Signature Expiration Date.
  • A custom message informs the user Customer signature is required to proceed. If the signed order is not received by the expiration date, it will be cancelled.

New Service Insight Dashboard​

Equinix Service Insight (ESI) provides a central location to view incidents for the IBXs where you have a physical presence. The dashboard can be accessed from the Equinix Customer Portal navigation menu. For more information, see Service Insight Dashboard.

Inventory​

Inventory is a new asset tracking capability that provides a consolidated view of customer assets, addressing key limitations of the existing Install Base.

The June release introduces the initial Pilot/MVP, exclusively accessible to Company Administrators.

Updated Trust and Transparency Dashboard​

To enhance your overall user experience, we have made updates to the Trust and Transparency Dashboard. These improvements aim to provide you with even better access to information about security incidents and self-service standardized reports. By utilizing the Trust and Transparency Dashboard, you can ensure that Equinix services remain in compliance with your organizational requirements. After logging into the Customer Portal, you can access the Trust and Transparency Dashboard here.

Billing History​

Introducing Payment History:

On the Account Summary page, you can now view payments from the last 12 months in the newly added 'Payments' tab.

Enhanced Invoice/Credit Memo Details:

On the invoice/credit memo details page, a new column called 'Customer Reference' has been included. You can now view customer reference details in your invoice/credit memo.

You also have the option to customize the information displayed for your invoice/credit memo by selecting the columns to see or hide.

Enhanced Billing Library:

From the Billing Library, you now have access to your account's current Purchase Orders.

Purchase Order Management​

Users with Install Base permissions can now view purchase orders within their authorized billing accounts.

Selecting a purchase order number now displays additional information, including:

  • Billable Orders: View billable assets and associated orders.
  • Details: View the Purchase Order and Contact details.

On the Account Summary page, purchase orders can now be sorted by end date in ascending or descending order.

Updated Experience Convergence​

The Equinix Customer Portal footer now includes essential elements such as a copyright notice, terms of use link, privacy statement link, and a contact section. These updates enhance transparency, user understanding, and support by offering important legal information, privacy guidelines, and a means to contact Equinix.

The Tools section in the left navigation menu has also been updated to include Developer Portal. This portal offers various APIs, documentation, and resources to facilitate seamless integration with Equinix services.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.2​

Equinix Customer Portal 2023.2 is available April 2023.

To improve customer self-service and ease of doing business with Equinix, we've added the following features and enhancements.

Billing History: Enhanced Filtering Options​

  • A new Location filter allows you to filter invoices by IBX location.
  • Reseller account administrators can now filter invoices by sub-customer.

Billing History: Create Billing Support Tickets​

You can raise support tickets for an account directly from Billing History. Account details and invoice numbers are automatically populated, simplifying the support ticket process.

Purchase Order Management​

Purchase orders can be searched by purchase order number, while accounts can be searched by account name or number. Reseller account administrators can also search using sub-customer name or number, view purchase orders assigned to sub-customer accounts, and download them as CSV files.

New Cabinet Order Tracking​

Use the Orders and Tickets History screen to monitor the progress of cabinet installation. Use the filter options to locate the relevant Space and Power order, then view the Activity Timeline to see order status and details.

note

This feature is currently available for the following product lines:

  • Secure Cabinet With kVA Based Power
  • Secure Cabinet With Metered Power and kVA Based Draw Cap
  • Secure Cabinet With Circuit Based Power
  • Secure Cabinet With Metered Power With Draw Cap
  • Secure Cabinet With kW Based Power
  • Secure Cabinet With Metered Power and kW Based Draw Cap

Subscribe to IBX Policy Violation Notifications​

A new permission (under IBX Services Notifications) allows users to subscribe to notifications about IBX policy violations — specifically our combustible materials policy and our airflow management policy.

Users with this permission can subscribe to notifications using the IBX Policy Violation Notification Preferences option in their Notification Preferences.

Important
  • At least two administrators in your organization must be configured to receive IBX policy violations.
  • If a violation is not corrected within the allotted time, a billable Smart Hands order is created automatically. IBX technicians will correct the issue, and your company will incur a Smart Hands fee.

Use the Mobile App for IBX Checkout​

With the latest release of the Customer Portal mobile app, IBX visit check-out can now be completed directly in the app. For more information, see Entering and Exiting an IBX.

Re-open a Resolved Trouble Ticket​

Completed trouble tickets can now be reopened if additional assistance is needed.

Network Edge Devices in Notification Center​

Virtual asset notifications for Network Edge devices now display one of four statuses: Provisioned, Deprovisioned, In-Progress, or Failed. These notifications are available on the General tab of the Notification Center.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2023.1​

Equinix Customer Portal 2023.1 is available February 2023.

After signing in to the Customer Portal, all subscribed products (such as Fabric, Network Edge, Equinix Metal, and Precision Time) can be accessed without re-authentication. Select the global navigation menu in the top-left corner of the portal window, then choose the product to open. For more information, see Global Navigation Menu.

Important

Most of the Customer Portal and colocation-related features (including Smart Hands, Trouble Tickets, Orders and Tickets History, Work Visits, Install Base, the interconnection products, and more) are now located under the Colocation section of the global navigation menu.

View and Manage Colocation Assets​

The new Colocation Assets option (from the Orders and Tickets menu) allows you to view your Secure Cabinet and Private Cage installations. For each of your deployments, the screen shows the associated billing agreement, billing account, IBX location, product type, initial contract start date, and renewal/end date. For more information, refer to View Your Colo Assets in the Portal.

Improved Notification Center – Network Specs Notifications​

To expedite the provisioning process of A-side to Z-side connections, the Notification Center now includes notifications about the network provisioning status of products such as Fabric, Internet Exchange, and Metro Connect. This allows you to validate the network port configuration details before creating network connections or requesting a turn-up call.

tip

These notifications appear on the General tab of the Notification Center. They have a Notification Type of Network Specifications.

Action-Required Notifications​

To view items that need attention, click the bell in the upper right corner of the portal window. The Action Required list is shown, and any items with a Respond By date are displayed in red. To respond to an Action Required item, click on it.

Manage Purchase Orders​

The new Purchase Order Management option (from the Operations menu) allows you to view all the active and expired purchase orders that have been submitted to Equinix for your accounts. For details, see Purchase Order Management.

IBX Administrator Role​

Users with the IBX Administrator role can now manage permissions for other IBX administrators. For details, see Roles in the Customer Portal.

Multi-Factor Authentication (MFA)​

The ability of administrators to enable Multi-Factor Authentication for an organization was temporarily disabled while we migrated to a new MFA vendor. The migration is complete, and the ability to enable MFA has been restored. See Multi-Factor Authentication.

Billing History Restrictions​

To conform to statutory requirements, Billing Library and View Transaction Details have been restricted for specific accounts and regions. Affected accounts can contact Equinix Customer Support.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min

Equinix Customer Portal 2022.6​

Equinix Customer Portal 2022.6 is available December, 2022.

To improve customer self-service and ease of doing business with Equinix, we have added new features and enhancements.

Expanded Left Navigation Menu​

Quick access to the Equinix offerings, portals, and tools. Save time by toggling between most services without having to re-authenticate.

New Trust and Transparency Dashboard​

Access information about security incidents and self-service standardized reports using the Trust and Transparency Dashboard link in the left navigation menu. This allows you to ensure Equinix services are in compliance with your organizational requirements. For more information, see Trust & Transparency Reports.

Certifications and Compliance​

Use the Knowledge Base search to locate a specific Certification and Compliance document. From the Customer Portal, go to Support and select Visit Support Center.

Expanded IBX Tours​

Previously, data center tours could accommodate a maximum of 5 people. Now, tours can be scheduled for up to 10 people. For details, see Schedule a Data Center Tour.

Billing History​

Users with Billing permissions can now view Charges Due for each Billing Account.

Videos​

TitleDuration
Equinix Customer Portal Overview11:43 min
Customer Portal Report Center14:34 min
Reset Your Portal Password4:14 min
Submit a Trouble Ticket3:50 min
View Your Install Base (Assets/Products)8:41 min
Order Accessories for Your Cage/Cabinet12:42 min
Schedule a Work Visit to an IBX16:32 min
Schedule Shipments To/From an IBX16:15 min
View Your Billing History6:54 min
Create a New User15:06 min
3 Types of User Roles in the Portal10:58 min
Assign User Permissions6:54 min
Deactivate or Terminate a User Account6:50 min
Was this page helpful?