Central de Relatórios

The Report Center in the Customer Portal offers operational insights into your IBX data center deployments. The reports can assist you with compliance requirements, internal process reviews, and uptime optimization of your deployments.

The reports provide information about:

• Gestão de energia e redundância
• Auditorias de segurança, registos de acesso e autorizações de segurança
• Implantações de housing, interconexões e de potência
• Uso de Smart Hands para orçamento e planejamento
• Resolução de problemas e investigação de incidentes

Reports are generated in Microsoft Excel (.xlsx) format or comma-separated values (.csv) format.

observação

Your permissions determine which reports are available to you.

Frequência dos relatórios:

Os relatórios podem ser gerados quando necessários ou agendados em intervalos regulares.

• Uma vez
• Semanalmente
• Mensalmente
• Trimestral
• Anual

Tipo de relatório

Relatório de autoatendimento

These are the self-service reports that you can order on-demand in the Customer Portal:

Nome	Descrição	Unidade	Duração	Permissions Needed
IBX, Network & Managed Services Notifications Report	Exibe todas as notificações de manutenção durante um período	Cage	7d, 14d, 30d, 3m, 6m, 1ano	Notificações de serviços IBX
Registro de visitas ao IBX	Shows a list of visitors who signed in with Security at an IBX.	Org	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Administrator role, with Manage User permission
Instalar Relatório de Base	Shows install base (all assets, including cages, cabinets, power, cross connects, etc.). For more details, see View Your Install Base/Assets.	Org	7d, 14d, 30d, 3m, 6m, 1ano	Install Base
Relatório de portas ocupadas	Exibe o uso de portas pelo patch panel	Patch Panel	Instantâneo	Cross Connect e Intra-Facility Cables
Relatório de notificações de pedidos	Exibe todas as notificações de manutenção durante um período	Org	7d, 14d, 30d, 3m, 6m, 1ano	N/D
Relatório de pedidos	Mostra todas as orders emitidas dentro de um dado período	Org	7d, 14d, 30d, 3m, 6m, 1ano	N/D
Smart Hands: encargos e mão de obra	Shows details about all your billed Smart Hands charges for a selected time period.	Org / IBX	7d, 14d, 30d, 3m, 6m, 1ano	Solicitar Smart Hands
Relatório de auditoria do usuário	Shows a list of changes (i.e., audit trail) for the access list.	Org	7d, 14d, 30d, 3m, 6m, 1ano	Administrator role, with Manage User permission
Relatório de detalhes do usuário	Exibe uma lista de contatos com a permissão de conta, acesso ao portal, acesso ao IBX, contatos de notificações, visitantes ativos do local e acesso ao portal ethernet	Org	Instantâneo	Administrator role, with Manage User permission
Relatório de consumo de energia	Shows power consumption for the selected assets (cage, cabinet, or circuit) for a specified time period.	Cage / Cabinet / Circuit	1d, 30d, 1m,1qtr, 1yr, custom range	Permissões do relatório de consumo de energia

Chargeable Reports

These reports can also be ordered in the Customer Portal; but because they require a Smart Hands technician to collect data at the IBX, they are associated with a fee:

Nome	Descrição	Unidade	Duração	Permissions Needed
Relatório de Consumo de Energia - não BCM	Shows power consumption by cage for equipment NOT covered by BCM. Shows manual power measurements for each circuit. An Equinix technician goes to your cage or cabinet and takes a measurement of amperage using an amp clamp. Applies to AC and DC, primary and redundant.	20 circuitos	Instantâneo	Solicitar Smart Hands
Relatório de atividades de acesso ao IBX	Shows who has accessed the cage, and when (security provided by the EOC). Note: This report was formerly known as the Cage Access Log. Charges 0.5 Smart Hands hours.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Solicitar Smart Hands
Relatório de permissões de acesso ao IBX	Shows a list of contacts who have permission to access the customer space (with or without an access card). Note: This report was formerly known as the Access Enrollment Report. Charges 0.5 Smart Hands hours.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Solicitar Smart Hands

dica

For discounted fees, you can purchase a Smart Hands Support Plan.

Relatórios de Prestação de Serviços

To order a one-time or recurring Service Delivery report, contact your CSM or the Global Service Desk (GSD).

New requests for Service Delivery reports are charged as shown below.

Tipo de relatório	Descrição	Taxa
Alterações no relatório de prestação de serviços	Provides site-level details such as temperature, humidity, cross connect availability, and power draw details.	1 Smart Hands hour per cage
Service Delivery Report – ISS (IBX Service Summary)	Provides IBX details such as incident reports, cage access, access enrollment, and planned preventive maintenance.	2 Smart Hands hours per cage
Alterações no relatório de prestação de serviços	Provides custom details at your request, such as trouble tickets, environmental reports, portal reports, finance data, PUE readings, and business or service review reports.	2 Smart Hands hours per cage

dica

For discounted fees, you can purchase a Smart Hands Support Plan.

Pedir relatórios

To order reports in the Customer Portal:

1. From the Reports menu, select Report Center.

   

   The Request Report tab lists the available reports.

   

   observação

   Reports highlighted in yellow are chargeable because they require a Smart Hands technician at the IBX data center. Learn more about Smart Hands.

2. To refine the list of reports, use the Filter By Category options.

3. Select a report, complete the required fields, and select Generate Report. You will receive an email notification when the report is ready. For example:

   

Viewing or Downloading Your Report

When your report is ready, you receive an email notification. If the report is small, the report file may be attached to the notification email, and you can view or download it directly from the email. If the report is not attached to the email, you can retrieve it from the Customer Portal.

For Self-Service Reports

To download or delete a self-service report:

Inicie sessão no Customer Portal

• You can see your reports in the Message Center on your Orders dashboard.

  

• Or, from the Reports menu, select My Reports.

  

observação

• A blue dot indicates a newly generated report.
• A red dot indicates a report that did not run successfully. Try requesting the report again.

For each report listed, you can download it to your device, or you can delete it. You can use the checkboxes in the first column to download or delete multiple reports at once.

Importante:

All self-service reports are automatically deleted from the portal after 7 days.

For Chargeable Reports

To download a Smart Hands report:

1. Inicie sessão no Customer Portal

2. From the Orders and Tickets menu, select Orders and Tickets History.

3. Locate the Smart Hands order for the report, then select it.

   dica

   For help finding an order, see Orders and Tickets History.

   The generated report is shown in the Activity Timeline as a file attachment.

   

4. Click the file to download it.

Changing the Settings for Recurring Reports

If you configured a report to run automatically on a schedule, you can change the settings at any time.

For Self-Service Reports

1. From the Reports menu, select Manage Reports

   

2. For each report, you have options to:

   • Generate the report now.
   • Edit the report settings.
   • Delete the report (this cancels all future runs).
   Importante:

   For reports that are sent to multiple recipients, changing or deleting the report recurrence affects all recipients.

For Chargeable Reports

After you submit an order for a recurring report (such as a Power Consumption report that runs every month), a new Smart Hands order is automatically placed every month for the report. If you need to change or cancel the recurrence settings, contact the Global Service Desk (GSD).

Importante:

Recurring chargeable reports are billed per each instance of report delivery. For example, if the report is set to run weekly, you are charged for the report every week.

Renaming Reports

To specify a custom report name in Report Center, go to any Reports page (except Smart View: Power Consumption Report, Smart View: Environmental Report, and Smart Hands: Power Consumption):

1. Enter a name for the report in the Report Name field.

2. The name must contain only:

   • Letters (A–Z, a–z)
   • Números (0-9)
   • Underscores (_)
   • Hyphens (-)