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Metal Shutdown FAQ

This document answers common questions about the shutdown of Equinix Metal on June 30, 2026.

What will happen to Equinix Metal?​

Equinix Metal was officially sunset on June 30, 2026. All customer-facing services will be inaccessible. Metal will remain an internal platform within Equinix but is not available as a public product.

What will happen to my servers and data?​

All customer infrastructure and associated data will be inaccessible as part of the shutdown process.

What will happen to my API keys and SSH keys?​

All customer API keys and SSH keys will be permanently deleted.

Will I still be able to log into the Equinix Metal Portal?​

Portal access will remain available until December 31, 2026 for administrative tasks such as downloading invoices and viewing historical billing information.

What will I be able to do in the Portal?​

You can:

  • Download invoices and billing history
  • View historical account information

You cannot:

  • Access infrastructure
  • Manage resources
  • Use APIs or automation

What will happen to users in my organization?​

  • Collaborators and Limited Collaborators will be removed from organizations.
  • Organization Owners will be converted to billing-only access.

Will I continue to be billed?​

No. The last Metal invoices will be issued on July 2, 2026 for services consumed in June. Any outstanding invoices issued before the shutdown remain payable.

How do I get a copy of an invoice?​

Invoices can be downloaded from the Portal. After that date, contact your Equinix billing representative or account team.

I have a billing question, who do I contact?​

For billing inquiries, contact your account team or use the email Global-MetalBilling@equinix.com.

What will happen to Metal Support?​

The support@equinixmetal.com and cs@equinix.com emails will be retired on September 30, 2026.

What will happen to networking resources like IPs and VLANs?​

All Metal networking resources will be released or deleted. This includes IP address allocations, VLANs, VRFs, and Metal-specific network configurations.

Do I need to take action on Fabric interconnections?​

Yes. If you have Fabric interconnections associated with Metal, ensure they have been deleted or disconnected. Remaining Fabric resources may continue to incur charges if not removed.

Where should I run workloads now?​

Consider transitioning to:

  • Equinix Colocation
  • Equinix Managed Solutions
  • Equinix Network Edge
  • Other cloud or bare-metal providers
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