Service Activation

Once you have ordered your Internet Exchange service and provisioning is complete, you can activate your service. You can authorize service activation from the Customer Portal. The activation process can take up to two business days.

If you do not want to activate the service in the Customer Portal, you can also wait for a turn-up call with an Equinix representative.

Prerequisites

• To activate an Internet Exchange service you need the Fabric Manager role.

  observação

  The Roles, Internet Exchange Inventory, and Service Activation features are rolling out to all accounts in mid-October 2026. See Internet Exchange Permissions for more details on the changes.

• Service activation validates the ASN and MAC address. If you did not provide them when ordering the service, you can add them from the Service Details.

1. Sign in to the Customer Portal.

2. Navigate to Internet Exchange Services.

   

3. Use the Project Switcher to select the Project that contains the Internet Exchange service you want to activate.

Activating Your Service

1. From your Internet Exchange Inventory, filter your services for the PENDING ACTIVATION status.

   

2. Locate the service you would like to activate from the list, and click its name.

3. From the service details Overview, click Activate.

   

4. In the confirmation message, click Activate.

Your service transitions to the ACTIVATING status. When activation is complete, your service is ACTIVE.