Report Center

The Report Center in the Customer Portal offers operational insights into your IBX data center deployments. The reports can assist you with compliance requirements, internal process reviews, and uptime optimization of your deployments.

The reports provide information about:

• Power management and redundancy
• Security audits, access logs, and security permissions
• Colocation, cross connect, and power deployments
• Smart Hands usage, for budgeting and planning
• Troubleshooting and incident investigation

Reports are generated in Microsoft Excel (.xlsx) format or comma-separated values (.csv) format.

Note: Your permissions determine which reports are available to you.

Report Frequency

Most reports can be generated as needed, or scheduled at regular intervals:

• One time
• Weekly
• Monthly
• Quarterly
• Annually

Report Types

Self-Service Reports

These are the self-service reports that you can order on-demand in the Customer Portal:

Name	Description	Unit	Duration	Permissions Needed
IBX Access Activity Report	Shows who has accessed the cage, and when (security provided by the EOC). Note: This report was formerly known as the Cage Access Log.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Ordering: Smart Hands
IBX Access Permissions Report	Shows a list of active Access Cards (i.e., contacts who have permission to access your space). Note: This report was formerly known as the Access Enrollment Report.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Ordering: Smart Hands
IBX, Network & Managed Services Notifications Report	Shows all maintenance notifications during a time period.	Cage	7d, 14d, 30d, 3m, 6m, 1yr	IBX Services Notifications
IBX Visit Log	Shows a list of visitors who signed in with Security at an IBX.	Org	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Administrator role, with Manage User permission
Install Base Report	Shows install base (all assets, including cages, cabinets, power, cross connects, etc.). For more details, see View Your Install Base/Assets.	Org	1d, 7d, 14d, 30d, 3m, 6m, 1yr, All	Install Base
Occupied Ports Report	Shows port usage by patch panel.	Patch Panel	Snapshot	Ordering: Cross Connect and Intra-Facility Cables
Order Notification Report	Shows all maintenance notifications during a period.	Org	1d, 7d, 14d, 30d, 3m, 6m, 1yr	n/a
Orders Report	Shows all orders placed within a given period.	Org	1d, 7d, 14d, 30d, 3m, 6m, 1yr	n/a
Smart Hands Charges and Labor Report	Shows details about all your billed Smart Hands charges for a selected time period.	Org / IBX	1d, 7d, 14d, 30d, 3m, 6m, 1yr	Ordering: Smart Hands
User Audit Report	Shows a list of changes (i.e., audit trail) for the access list.	Org	1d, 7d, 14d, 30d, 3m, 6m, 1yr	Administrator role, with Manage User permission
User Details Report	Shows a list of contacts with Account permissions, Portal Access, IBX Access, Notifications contacts, Active Site visitors, and Ethernet Portal Access.	Org	Snapshot	Administrator role, with Manage User permission
Power Consumption Report	Shows power consumption for the selected assets (cage, cabinet, or circuit) for a specified time period.	Cage / Cabinet / Circuit	1d, 30d, 1m,1qtr, 1yr, custom range	Power Consumption Report permission

Chargeable Reports

These reports can also be ordered in the Customer Portal; but because they require a Smart Hands technician to collect data at the IBX, they are associated with a fee:

Name	Description	Unit	Duration	Permissions Needed
Power Consumption Report – non-BCM	Shows power consumption by cage for equipment NOT covered by BCM. Shows manual power measurements for each circuit. An Equinix technician goes to your cage or cabinet and takes a measurement of amperage using an amp clamp. Applies to AC and DC, primary and redundant.	20 Circuits	Snapshot	Ordering: Smart Hands

tip

For discounted fees, you can purchase a Smart Hands Support Plan.

Service Delivery Reports

To order a one-time or recurring Service Delivery report, contact your CSM or the Global Service Desk (GSD).

New requests for Service Delivery reports are charged as shown below.

Report Type	Description	Fee
Service Delivery Report – SLA	Provides site-level details such as temperature, humidity, cross connect availability, and power draw details.	1 Smart Hands hour per cage
Service Delivery Report – ISS (IBX Service Summary)	Provides IBX details such as incident reports, cage access, access enrollment, and planned preventive maintenance.	2 Smart Hands hours per cage
Service Delivery Report – Customized	Provides custom details at your request, such as trouble tickets, environmental reports, portal reports, finance data, PUE readings, and business or service review reports.	2 Smart Hands hours per cage

tip

For discounted fees, you can purchase a Smart Hands Support Plan.

Requesting Reports from the Report Center

To order reports in the Customer Portal:

1. From the Reports menu, select Report Center.

   

   The Request Report tab lists the available reports.

   

   note

   The report highlighted in yellow is a chargeable report because it requires a Smart Hands technician at the IBX to collect data. For information about Smart Hands, see the Smart Hands documentation.

2. To refine the list of reports, you can use the Filter By Category options.

3. Select a report, complete the required fields, and click Generate Report.

You will receive an email notification when the report is ready. For example:

Viewing or Downloading Your Report

When your report is ready, you receive an email notification. If the report is small, the report file may be attached to the notification email, and you can view or download it directly from the email.

If the report is not attached to the email, you can retrieve it from the Customer Portal.

For Self-Service Reports

To download or delete a self-service report:

Sign in to the Customer Portal.

• You can see your reports in the Message Center on your Orders dashboard.

  

• Or, from the Reports menu, select My Reports.

  

note

• A blue dot indicates a newly generated report.
• A red dot indicates a report that did not run successfully. Try requesting the report again.

For each report listed, you can download it to your device, or you can delete it. You can use the checkboxes in the first column to download or delete multiple reports at once.

Important

All self-service reports are automatically deleted from the portal after 7 days.

For Chargeable Reports

To download a Smart Hands report:

1. Sign in to the Customer Portal.

2. From the Orders and Tickets menu, select Orders and Tickets History.

3. Locate the Smart Hands order for the report, then select it.

   tip

   For help finding an order, see Orders and Tickets History.

   The generated report is shown in the Activity Timeline as a file attachment.

   

4. Click the file to download it.

Changing the Settings for Recurring Reports

If you configured a report to run automatically on a schedule, you can change the settings at any time.

For Self-Service Reports

1. From the Reports menu, select Manage Reports

   

2. For each report, you have options to:

   • Generate the report now.
   • Edit the report settings.
   • Delete the report (this cancels all future runs).
   Important

   For reports that are sent to multiple recipients, changing or deleting the report recurrence affects all recipients.

For Chargeable Reports

After you submit an order for a recurring report (such as a Power Consumption report that runs every month), a new Smart Hands order is automatically placed every month for the report. If you need to change or cancel the recurrence settings, contact the Global Service Desk (GSD).

Important

Recurring chargeable reports are billed per each instance of report delivery. For example, if the report is set to run weekly, you are charged for the report every week.